Job Description

The CCO Analytics team is a one-stop data team focused on meeting operational needs as the business scales. We’re working hard to build the infrastructure and dashboarding solutions needed to keep Cash going strong.

As a Senior Data Analyst for CCO, you will use your skills to support the organization’s and leadership stakeholders’ data needs. You will build data visualizations that provide insights into how the business is performing, and impactful insights that will drive the business forward. You will drive QA efforts for all CCO data developments such as Reports, ETLs and Dashboards. You will manage data governance efforts and have the drive to improve the business and provide insightful data that will help people become key participants in the economy. 

 You will: 

• Conduct organizational, operational, financial, and analytical studies 
• Be a primary contact for executive stakeholders within CCO, driving high-business initiatives and answering high-level business questions for leadership across all data verticals
• Work with various stakeholders and provide them with executive level reports that indicate the pulse and health of their line of business
• Analyze trends, provide insights and gather recommendations, narrative and statistical reports
• Develop QA processes and perform in-depth QA for CS data verticals, to ensure completeness and accuracy, while ensuring optimization techniques and practices are followed for ETLs, scripts and dashboards 
• Produce ad-hoc data analysis that answers pivotal questions about the business  
• Develop control structures to ensure the accuracy and quality of data through all upstream and downstream data channels
• Monitor data governance leading processes, policies and standards
• Identify process improvement opportunities for the data analytics team

Qualifications

• 5+ years of analytics experience or equivalent, preferably in an operations environment, or a related degree
• 3+ years of working with customer success CX metrics/KPIs 
• 3+ years managing executive level stakeholder relationships and providing executive level reporting
• 2+ years of managing data governance efforts experience in a support or financial organization
• Robust Customer Experience Metrics Best Practices knowledge 
• Strong business analysis and writing skills
• Tableau Certification or Data Visualization tool Certification
• Ability to communicate and partner with both business and technical teams 
• Advanced technical skills including, but not limited to, SQL, Tableau, Looker and cloud environments
• Clear understanding of statistical knowledge such as, but not limited to, A/B testing, linear regression, ANOVA
• Excellent organization skills, attention to detail and strategic mindset
• Willingness to work in a fast-paced environment