Full-Time
Customer Service Representative
Updated on 8/21/2026
Smart Energy Group
51-200 employees
Vertical solar technology company installing systems
No salary listed
Byron Bay, Australia
In Person
Applicants must currently live in the Northern Rivers.
 Customer Experience & Support (1) |
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- At least one year of customer service experience in retail, a call centre, or a similar setting.
- Experience using Google Workspace or Microsoft Office.
- Availability between 8 a.m. and 6 p.m. on weekdays on a rotating roster.
- Ability to commute to the Byron Bay headquarters.
- Strong problem-solving ability and focus on customer satisfaction.
- Strong written and verbal communication skills.
- Assist customers in resolving technical issues through phone, email, and live chat using simple, non-technical language.
- Provide guidance to customers on maximizing savings from solar and battery usage.
- Keep customers informed about the progress of their solar installations.
- Coordinate maintenance efforts and update customers accordingly.
- Improve the knowledge base to support continuous enhancement.
- Collaborate with the Sales team by keeping them informed about customer issues.
- Salesforce experience.
- Tech-savviness.
- Interest in building a career in the energy industry with practical experience.
Smart Energy Group focuses on delivering rooftop solar solutions across Australia. It installs solar energy systems on homes and businesses, using Clean Energy Council accredited installers and Tier 1 products to turn sunlight into electricity and lower energy costs. The company is vertically integrated, meaning it handles multiple stages of the process in-house, and operates with a nationwide footprint to serve many regions. Compared with competitors, Smart Energy emphasizes a high-installation cadence (over 100 installations per week), a wide office network, and a commitment to environmental sustainability and affordability as a core mission. Its explicit goal is to help Australia realise its full solar potential by reducing electricity costs for households and businesses while improving the nation’s green credentials.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Byron Bay, Australia
Founded
2016
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See people who can refer or advise you
Simplify's Take
What believers are saying
- Australia's rooftop solar adoption keeps expanding, supporting Smart Energy's install pipeline.
- Rinnai's capital and cross-selling can accelerate battery and heat-pump attachments.
- Smart Energy's national offices improve lead capture beyond Byron Bay headquarters.
What critics are saying
- Rinnai now owns Smart Energy; founder independence disappeared after August 2024.
- Installer margins face fierce pressure from AGL, Origin, and crowded residential solar rivals.
- Any quality scandal or regulator action would damage Rinnai's broader appliance brand.
What makes Smart Energy Group unique
- Rinnai bought Smart Energy on 1 August 2024, validating its distribution engine.
- Smart Energy claims 200-plus staff and 100 weekly installations across Australia.
- Founded in 2016, it bundles solar panels, batteries, and heat pumps.
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Benefits
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Company Social Events
Company News
Smart Energy was formally presented with the Top Volume AU ESS - #1 Residential Battery Retailer Australia' at the 2025 Smart Energy Conference in Sydney.
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Keysborough, VIC - 2 August 2024 - Rinnai Australia Pty Ltd (Rinnai), a leader in hot water, heating and cooling solutions, announce the acquisition of Smart Energy Group Pty Ltd (Smart Energy), a leading renewable energy retailer that specialises in complete solar PV systems and battery storage.
French solid-state battery manufacturer ITEN has received recognition as a CES 2024 Best of Innovation Awards Honoree for its 250μA.h micro-battery, noted for its contributions to Sustainability, Eco-Design, and Smart Energy.
Smart Energy wanted to partner with Cancer Council NSW as The Cancer Council NSW is strong believers in what they do and their vision for a future that is free from cancer.