Outreach Lead

Description

DEPARTMENT: ADRC

ACCOUNTABILITY: Reports to Georgia SHIP Coordinator and ADRC Director

STATUS: Non-Exempt, Part-Time, Hybrid Schedule

JOB SUMMARY:

The Outreach Lead will assist the coordinator with promotion of Georgia SHIP (Georgia State Health Insurance Assistance Program) in the counties of our Physical Service Area (PSA). The position will have primary responsibility to solicit, schedule and participate in community education events and outreach activities. The position will assist the coordinator in the volunteer management aspect of the Georgia SHIP Program. 

DUTIES AND RESPONSIBILITIES

Essential Functions

· Solicit, schedule, and participate in community, partner, and Legacy Link education and outreach events to achieve grant(s) goals and objectives.

· Assist with maintaining Georgia SHIP social media presence on Legacy Link’s website and Facebook account and with participating partners with materials approved by DAS.

· Assist with the recruitment and continuation of community partners.

· Complete and maintain the State Health Insurance Program (SHIP) Medicare Counselor Certification.

· Responsible for accurate and timely data collection and report monthly of outreach events and media activities in the Federal data System, STARS.

· Provide Medicare counseling to the public including plan comparison for seniors, and other programs relevant to Medicare and any ancillary issues.

· Screen for eligibility and enrolling Medicare beneficiaries in Low Income Subsidy (LIS), Medicare Savings Program (MSP), Medicare Part D and Medicare Advantage Plans.

· Assist the Coordinator in monitoring the established program goals and objectives to ensure completion of all requirements.

· Assist with special projects and/or outreach events sponsored by Legacy Link or Department of Aging (DAS).

· Schedule volunteers and trained staff to staff education events and outreach activities. 

· Maintain Legacy Link/Georgia SHIP resources including books, audiovisual materials, equipment and other resources.

· Other duties as assigned by the Georgia SHIP Coordinator or ADRC Director.

Requirements

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS

Knowledge and Experience:

· An Undergraduate degree from a four-year college or university; or the equivalent of five (5) years of full-time experience with at least two years in aging, Medicare, Medicaid, Insurance, Volunteer Coordination, or related fields.

Skills:

· Must demonstrate knowledge and experience with human services programs.

· Must demonstrate knowledge of Medicare, Medicaid, Medigap, long-term care insurance, fraud and abuse.

· Demonstrated knowledge of Microsoft 365 (Office 365) or comparable skills

· Excellent verbal and written communication skills including strong public speaking and presentation skills

· Excellent engaging interview skills, particularly with the aged, disabled and minorities

· Good organizational skills with the ability to adhere to deadlines

· Good interpersonal skills with the ability to develop community partnerships, staff and volunteers

· Ability to follow instructions and to work independently.

Licensure and Certification

· Valid State Driver’s License

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.

· Local Travel required.

· Attendance at off-premises meetings, conferences or training. 

· While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and to walk, sit, talk or hear.

· The employee is occasionally required to stand, climb or balance; stoop, kneel, crouch or crawl.

· The employee must occasionally lift and /or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

· The noise level in the environment is moderate as phone conversations with the hard of hearing occur daily.

Generally, the job requires 50% sitting, 25% walking, and 25% standing. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.

· This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

· Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles, various outdoor conditions and temperature extremes encountered during off-site travel, and unpredictable indoor environmental conditions encountered during off-site travel, and unpredictable indoor environmental conditions encountered at off-site locations.

· Noise level is generally quiet to moderate.

Special Note: 

May not have an affiliation with insurance or insurance related companies that could be a conflict of interests.

The Legacy Link, Inc. is an Affirmative Action/Equal Opportunity Employer.