Retail Ambassador - Part-Time

Pasadena, CA| |

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 159 million single-use plastic bottles and 548,000+ pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up?  We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point. We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Pasadena store.

If you’re eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.

What you’ll do: 

• Provide an unparalleled customer experience for every Rothy’s customer
• Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
• Support Retail Manager and Assistant Manager in all operational duties
• Develop and maintain expert-level understanding of our products and processes including our tools and systems
• Elevate customer feedback and identify and escalate opportunities for improvement
• Create loyalty by connecting customers with our brand and our community 

You have: 

• 2+ years retail or hospitality-oriented experience
• Excellent people skills—you are approachable, engaging and friendly
• Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
• Ability to foster connections with our customers both in our store and within our community
• Actively contribute towards meeting and exceeding the team’s sales goals

You are: 

• Passionate about our brand story and product
• Unflappable. Has the ability to quickly problem solve for all potential customers
• Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience
• Able to comfortably lift 30 pounds on a regular basis and stand for 95% of the work day

Our benefits:

• Employer-paid medical, dental and vision insurance
• 4 weeks of paid time off plus paid holidays and paid wellbeing leave
• 401(k) with employer match
• Flexible Spending Accounts
• Commuter benefits
• A product allowance (like the allowance you got as a kid only better)!
• Life insurance (for you and your family)
• Employee Discount Program!

Pay Range:

$17.00-$19.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work.  This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Rothy’s is committed to the health and safety of our employees and customers. In support of that, we require all employees to be fully vaccinated against COVID-19 before their first day with Rothy’s if allowed by applicable state law. If you have a health-related need or religious belief that prevents you from getting the vaccine, let’s chat so we can explore reasonable accommodations. Have questions or concerns? Just let your recruiter know. We’re happy to walk through them.  

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