Full-Time
Account Manager
Client Services
Updated on 8/1/2026
BrightSpring Health Services
10,001+ employees
Home-based and community health services, pharmacy
No salary listed
Tempe, AZ, USA + 1 more
More locations: Glenview, IL, USA
In Person
Primarily in-office with field travel; 40% travel required. Applicants may reside in or commute to Tempe or Glenview.
 Customer Experience & Support (2) |
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 Sales & Account Management (1) |
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- Previous experience in a client management, customer service, or client support role.
- Ability to present to all levels of management.
- Excellent time-management skills.
- Basic computer skills.
- Advanced Microsoft Office proficiency.
- Outstanding problem-solving skills.
- Experience in root cause analysis.
- Ability to collaborate cross-functionally.
- Experience working within a team.
- Salesforce and Axiom experience.
- Strong background in administrative management with the ability to manage multiple priorities and deadlines at once.
- Customer service orientation, adaptability, interpersonal and communication orientation, planning and organizing, results orientation, problem-solving, training and development focus, effective decision-making, commitment to process improvement, innovation, and organizational and job knowledge.
- Deploy an advanced, consultative, and strategic approach to account management, including the successful implementation and promotion of corporate initiatives.
- Support the Client Services team with customer success tasks, including report development, incident tracking, and presentation building.
- Work directly with key internal partners to achieve timely responses on all issues and set proper expectations for clients.
- Manage the client base through the company’s customer relationship management software, including tracking and managing activities, tasks, contacts, and other material events with clients.
- Document the up-selling of products and solutions and how they relate to the overall retention strategy.
- Prepare for and participate in a Book of Business Review with management on a quarterly or semi-annual basis.
- Collaborate with and assist the Client Services team in serving the account.
- Prepare quarterly business review materials, facilitate client engagement calls, conduct routine client-facing telephonic training, and oversee the implementation of new facilities.
- Provide educational materials to facilitate compliance with procedures, tools, and resources.
- Work with credit and collections, contracting, and marketing to assure that corporate billing and receivables standards are achieved.
- Attend corporate or networking events and conferences as needed.
- Establish productive, professional relationships with key personnel in partner accounts.
- Perform other assigned tasks.
- A Bachelor's Degree in business or a related field is preferred.
- Previous experience in a client management, customer service, or client support role within a healthcare setting or other business-to-business setting is desired.
- Previous experience in a project management and client-facing customer service role is desired.
- Strong experience in business writing is desired.
BrightSpring Health Services provides home and community-based health care through two main operations: Pharmacy and Provider. In Pharmacy, it offers services for patients with complex and chronic conditions, including specialty, infusion, and community pharmacy solutions. In Provider, it delivers home health, behavioral health, hospice care, and services for intellectual and developmental disabilities. The company uses an integrated care model that connects pharmacy services with in-home care across its network to support patients, families, and managed care organizations. Revenue comes from reimbursed services paid by Medicare, Medicaid, and private insurers. Its goal is to coordinate ongoing, in-home and community-based care across a continuum—from pharmacy support to direct care—ensuring coordinated, patient-centered services for individuals with complex or chronic needs.
Company Size
10,001+
Company Stage
Post IPO Equity
Headquarters
Louisville, Kentucky
Founded
1974
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Simplify's Take
What believers are saying
- Specialty pharmacy and infusion growth are driving strong revenue momentum.
- Provider expansion strengthens cross-sell and referral capture across service lines.
- Managed-care partnerships benefit from coordinated care and cost-efficiency messaging.
What critics are saying
- Medicare and Medicaid reimbursement pressure compresses margins across core service lines.
- Labor shortages and wage inflation disrupt visit coverage and raise operating costs.
- Limited-distribution drug concentration creates volatility if manufacturers revoke preferred access.
What makes BrightSpring Health Services unique
- Integrated pharmacy and provider services improve coordination for complex patients.
- Operates nationally across all 50 states with broad home-based reach.
- Serves medically complex populations through specialized, lower-cost care settings.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↓ -10%1 year growth
↓ -10%2 year growth
↓ -10%SEB Asset Management AB acquired a new stake in BrightSpring Health Services, Inc. (NASDAQ:BTSG – Free Report) during the first quarter, according to its most recent disclosure with the Securities & Exchange Commission. The firm acquired 341,465 shares of the company’s stock, valued at approximately $14,550,000. A number of other hedge funds have also recently […]
BrightSpring Health Services announced the resignation of Robert Barnes as President of ResCare Community Living on 30 March 2026, stating it was not due to any disagreement over operations or policies. The company's shares rose 5.2% following upbeat analyst reports from its investor day. Management unveiled ambitious long-term organic EBITDA growth targets of 15% to 20% annually through 2028, alongside AI-driven efficiency plans for its home and community-based care platform. The narrative projects $16.8 billion in revenue and $361.8 million in earnings by 2028, requiring 10.1% yearly revenue growth. Investors remain focused on whether BrightSpring can balance acquisition-driven expansion and technology investment whilst managing its substantial debt load and regulatory exposure.
BrightSpring Health Services has seen its stock price surge 43.1% over the past six months to $42.32 per share, driven by strong quarterly results. The healthcare services company, founded in 1974, offers home health care, hospice, neuro-rehabilitation and pharmacy services. BrightSpring's revenue grew at an 18.3% compound annual growth rate over the past five years, outpacing the healthcare sector average. Analysts forecast 15% revenue growth over the next 12 months, though this represents a deceleration from its recent 20.9% annual rate. However, the company's five-year average return on invested capital of 4.9% falls below the typical cost of capital for healthcare firms, suggesting historically mediocre capital efficiency. The stock currently trades at 27.7× forward price-to-earnings ratio.
BrightSpring Health Services has raised questions about its valuation after trading at 24.5 times forward earnings following strong 2025 performance. The company reported fourth-quarter revenue of $3.55 billion, up 29.3% year-over-year, with adjusted EBITDA rising 40.7% to $184 million. For 2026, management guided revenue between $14.45 billion and $15 billion, representing 11.9% to 16.2% growth, whilst adjusted EBITDA is expected to grow faster at 23% to 28%, indicating margin expansion. However, the company faces approximately $600 million in revenue headwinds from Inflation Reduction Act impacts and brand-to-generic conversions. The valuation hinges on whether BrightSpring can deliver sequential profitability improvements throughout the year despite policy and product-mix pressures affecting headline revenue growth.
BrightSpring Health Services led senior health stocks in Q4 earnings, reporting revenues of $3.55 billion, up 16.3% year on year and beating analyst expectations by 5%. The company delivered strong full-year EBITDA guidance. In contrast, Chemed posted the weakest performance, with revenues of $639.3 million falling 3% short of expectations. The company missed both revenue and full-year EPS guidance estimates, sending shares down 19.2% to $377.07. The seven senior health, home health and hospice stocks tracked reported slower Q4 results overall, with revenues beating consensus estimates by just 1.1%. Share prices have declined an average of 9.6% since earnings releases. The sector faces headwinds from labour shortages and wage inflation whilst benefiting from an ageing population and growing preference for in-home care.