Incident Coordinator @ Blink Health

Operations & Logistics (1)

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Description:

As an Incident Coordinator, you will be the primary point of contact for our external pharmacy partners and will be responsible for maintaining effective communication regarding daily billing and operational inquiries to ensure shipment processing times are in accordance with company standards. You will also be responsible for managing the investigation, reporting, and patient communication for claims of potential incidents.

Location : This is a fully onsite opportunity based out of our Robinson Township, Pittsburgh.

Work Hours: Monday- Friday, 9am- 5pm OR 10am- 6pm OR 12pm- 8pm EST AND 9am- 5pm EST, Saturday (rotating shifts that will be based on business needs)

Responsibilities:

Manage all aspects of internal processing and shipping related escalations and needs, including but not limited to:

Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.)
Identify orders pending shipment on a daily basis with appropriate follow up and resolution
Document all pertinent information and data discovery according to operating procedures
Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners
Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected

Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated
Act as intermediary for external pharmacy shipping partners:

Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location
Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery
Resolve issues that may prohibit a shipment from progressing as expected

Manage all aspects of internal claims of potential incidents, including but not limited to:

Monitor and manage open patient and pharmacy-reported incidents quickly and decisively
Report required incidents in Healthicity

Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues
Review daily reporting to ensure the business is on target to meet and exceed outcomes
Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws

Requirements:

At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
High school diploma or GED required, Bachelor’s degree strongly preferred
Exceptional verbal and written communication skills
Strong analytical thinking, sound judgment, and a solid operational mindset.
Commitment to delivering exceptional patient care
Ability to collaborate effectively within team and cross-functionally
Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
Experience with Google Suite
Experience mentoring or informally training other employees is a plus

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Incident Coordinator

Pittsburgh

Blink Health

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