Full-Time
Physician Office Coordinator
Updated on 8/23/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
Kalamazoo, MI, USA
In Person
Associate's
 Administrative & Executive Assistance (1) |
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 Medical, Clinical & Veterinary (1) |
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- An Associate’s degree in Business or a related field and/or 1–2 years of equivalent education and experience is required.
- A current Michigan Licensed Practical Nurse license, Medical Assistant registration or certification, or Certified Professional Coder credential is preferred and must be valid and in good standing in Michigan.
- A skill level encompassing all clerical aspects of practice management is required.
- Demonstrated ability to work with and lead a variety of people is required.
- Demonstrated independent decision-making ability and the ability to work with customers in challenging situations are required.
- Knowledge of computerized systems, including word-processing, spreadsheets, and healthcare-based practice management systems, is required.
- The ability to read, interpret, and analyze data from various computer systems is required.
- Advanced knowledge of ICD-9 and Current Procedural Terminology coding and insurance billing is required.
- Excellent personal computer skills are required.
- The ability to establish effective working relationships with office staff and employees in a team environment is required.
- The ability to maintain positive rapport with all levels of leadership and influential healthcare partners, including providers and the community, is required.
- The ability to maintain confidentiality and use tact when handling sensitive matters is required.
- The ability to give easily understood directions is required.
- A high level of self-motivation, strong initiative, and effective communication skills are required.
- Employees providing direct patient care must demonstrate competencies specific to the population served.
- Coordinate and supervise clerical support staff and their functions for the practice.
- Support providers with clerical duties and support the Practice Manager by providing day-to-day continuity of leadership.
- Serve as a role model, mentor, coach, and resource person to staff to maintain practice standards and encourage a team environment.
- Assist the Practice Manager in attracting, developing, maintaining, and retraining qualified staff members.
- Assist with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing, and payroll.
- Resolve issues concerning day-to-day office operations, including scheduling, registration, billing, and coding.
- Maintain confidentiality.
- Serve as a contact for internal and external customers.
- Create an environment that fosters positive customer service and meets quality standards.
- Implement new processes and monitor ongoing processes.
- Coordinate day-to-day clerical practice operations.
- Supervise practice clerical staff.
- Provide education and training to practice clerical staff.
- Participate in the creation, review, and administration of policies and procedures and ensure that practice clerical staff follow policies, procedures, and guidelines.
- Participate in employment functions, including hiring, orientation, and corrective action.
- Supervise the clerical, billing, payment collection, and coding functions of the practice.
- Coordinate staff schedules, personnel-policy issues, office supplies, the phone system, the practice management system, property security and maintenance, and meeting scheduling in coordination with the Practice Manager.
- Resolve patient complaints in a diplomatic and timely manner.
- Provide coverage for clerical staff and perform other duties as assigned.
- A current Michigan Licensed Practical Nurse license, Medical Assistant registration or certification, or Certified Professional Coder credential in good standing and valid in Michigan.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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