Head of Growth

Head Of Growth

Location - London, the successful candidate will be required to travel frequently.

Chapter 2 uses a combination of people, process and technology to scale our client’s businesses. We have redefined the traditional RPO model to achieve fast, economical and exceptional results. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organisations across all sectors.

We are a global business with team members located in the UK, South Africa, USA and Germany. Having grown 1300% in the first two years of business, the team is growing rapidly! With an amazing company culture our employees are empowered to help us achieve our mission.

The Chapter 2 team is passionate about the evolution of recruitment and talent acquisition. We are loyal to our clients, company vision and each other - working together and supporting one another. We are united and relentless in our drive to deliver results for both our clients and ourselves. We are comfortable with uncomfortable conversations. Honesty and communication are the backbone of everything we do.

Company Overview:

Our client’s organization is dedicated to empowering clinical and non-clinical expertise to deliver exceptional patient care. As a leading authority in education, support, and career development for professionals it provides unparalleled opportunities for growth and success.

From niche industry-specific workshops to global virtual conferences, in-depth case reports to essential troubleshooting tips, they believe that connection and knowledge sharing are essential to building a strong ethos of professionalism, boosting clinical confidence and helping practitioners deliver great results.

The Role:

Sales

• Driving profitable revenue growth through activities such as face-to-face and virtual meetings, attending events and conferences, phone calls, and emails.
• Optimising outbound sales and client service for lapsed, current, and new members and clients.
• Exceeding revenue targets and executing sales plans with precision.
• Representing the company at industry events and networking to generate new business leads.
• Driving innovation in sales tactics and processes to ensure sustainable growth.
• Collaborating with marketing and operations teams to maintain a cohesive approach to the market.
• Adjusting sales strategies and plans based on feedback and market dynamics.
• Leading the development of the company's short-, medium-, and long-term sales strategies.
• Providing accurate sales forecasts and detailed reports to business owners.
• Negotiating contracts with clients and closing strategic deals to secure long-term revenue.
• Developing and implementing strategic sales plans that align with business objectives and targets.
• Analysing sales data to identify trends, opportunities, and areas for improvement.

Customer Relationship Management

• Building and maintaining strong customer relationships.
• Providing tailored solutions and nurturing long-term partnerships.
• Increasing customer lifetime value through retention, engagement, and optimised service and product offerings.
• Enhancing brand equity and customer loyalty through exceptional, targeted sales and customer experiences.
• Managing and expanding relationships with key members and customers to foster long-term partnerships.

Commercial

• Delivering accurate sales forecasts and reports to business owners.
• Negotiating contracts with clients and closing strategic deals.
• Ensuring compliance with legal regulations and company policies throughout the sales process.
• Managing P&L responsibility, delivering profitable growth while maintaining operational efficiency.
• Making evidence-based decisions and measuring the effectiveness of sales initiatives.

Skills, Expertise, and Experience:

• Proven track record of exceeding sales targets and driving business growth in online education and healthcare courses.
• Regular travel across the UK and Europe will be required to meet lapsed, current, and new members and clients. The successful candidate must be flexible and willing to attend work events and conferences to drive sales growth.
• Exceptional customer relationship building skills to ensure satisfaction, loyalty, repeat and new business.
• Data-literate, with the ability to interpret and utilise data to inform decisions.
• Fluency in a second language such as German or Spanish would be beneficial but not essential.
• Target, sales, and growth driven.
• Customer-centric mindset with a focus on delivering exceptional experiences.
• Commercially astute with a strong understanding of business dynamics.
• Strong business acumen and strategic thinking abilities.
• Entrepreneurial approach with a proactive attitude.

Please note

Chapter 2 are committed to growing a diverse workforce that represents all people regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability or neurodiversity. We encourage applications from all backgrounds and will make any recruitment or interview adjustments that will ensure a comfortable candidate experience.