Kitchen – Bath & Lighting Store Manager @ First Supply

Overview

The Kitchen, Bath & Lighting Store Store Manager will be responsible for all management and supervisory responsibilities to ensure an exceptional customer experience. This position will have both contractor and retail showroom sales responsibilities.

Responsibilities

Customer Development

Ensure all customers receive a customer experience worthy of the Brand
Manage expectations for the customer experience
Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big picture understanding of margin and profitability goals
Effectively resolve customer issues, ensuring timely resolution of problems
Lead by example, developing your own client relationships, delivering superior service and sales results
Establish strong client relationships for the purpose of repeat and referral business
Assist customers in the selection of plumbing products, cabinetry, countertops, and other related products
Visit job sites as needed to provide client services
Be active in local business-related organizations
Maintain accurate and organized customer files; review the files regularly to ensure superior customer service

Team Development

Attract, develop, and retain high-performance talent:
Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area. Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise
Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the learning rate and adjust training plans as needed. Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.
Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process
Partner to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff
Manage individual and showroom performance results:
Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded
Proactively coach associates who are not meeting performance expectation, to identify deliverables and expectations to get performance back on track

Business Operations

Partner with business leaders as needed on coaching, employee progression and development and formal performance improvement plans
Manage show room price adjustments within expedient timeframe
Keep displays current; sell old displays; plan and coordinate installation of new displays
Develop a strong working knowledge of showroom P&L
Drive the administrative and support functions in the showroom
Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands
Manage account receivables and develop follow-up plan with showroom staff on non-responsive accounts
Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports. Provide appropriate action plan proposals to upper management based on your analysis of the report data
Ensure office support structure is maintained, including supplies and equipment
Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews
Serve as liaison between store and other departments. Ensure professional, positive relationships with First Supply
Coordinate special events sponsored by store
Assist with marketing functions for store to include all forms of advertising media and special events
Participate as a member of the Store Manager Group
Other duties/responsibilities as assigned by the District Manager

Qualifications

Bachelors degree from four-year college or minimum of five years related experience in retail environment and minimum of three years management experience
OR equivalent combination of education and experience
Excellent verbal and written communication skills
Excellent organizational and people skills
CKD or CBD certification a plus
Ability to multi-task and yet pay close attention to detail
Computer knowledge and skills particularly Microsoft Office (Word and Excel) and CAD systems and the ability to learn First Supply LLC's business system

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About Gerhard's/First Supply

Gerhard’s®, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard’s will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.

First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.