Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Claims Coordinator is critical in managing and evaluating inbound customer and carrier claims for Full Truckload (FTL) and Less-than-Truckload (LTL) shipments. You will be responsible for assigning claims to the appropriate team members based on factors such as claim amount, type of loss, and complexity of the case.

Claims may involve various types of damages including accidents, freight shifting, contamination, fire, improper temperature control, shortage, theft, and missing seals. This position requires strong investigative skills, as you will be responsible for gathering claim documents and effectively communicating with customers and carriers through written and verbal correspondence.

Responsibilities:

Assess and assign claims based on factors such as claim amount, type, and complexity.
Manage claims involving a wide range of issues, including accidents, contamination, fire damage, temperature control issues, shortages, theft, and more.
Conduct investigative work to track down necessary claim documentation.
Communicate effectively with customers and carriers to resolve claims, both verbally and in writing.

Skills

Bachelor’s degree or 2+ years of customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Organization and attention to detail.
Adaptability, multi-tasking ability, and a sense of urgency.
Team player who can connect with others, but who can also produce independent results.

#LI-ZH1

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Claims Coordinator

Spot Freight

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