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Full-Time

Customer Service Executive

Posted on 6/20/2024

Tandem Bank

Tandem Bank

51-200 employees

Offers sustainable financial services and green mortgages

Fintech

Mid, Senior

Cardiff, UK

Category
Commercial Banking
Insurance
Risk Management
Finance & Banking
Required Skills
Communications
Requirements
  • Team player
  • Positive attitude
  • Organisational skills
  • Honesty and reliability
  • Previous experience in financial services
  • Knowledge of FCA rules and regulations
Responsibilities
  • Engage and build trust with customers
  • Manage customer service-related communication
  • Ensure regulatory documentation is issued accurately
  • Handle customer complaints and vulnerable customers
  • Manage accounts in arrears
  • Negotiate repayment options with customers
  • Stay updated on company and regulatory changes
  • Contribute to company objectives

Tandem Bank specializes in eco-friendly banking solutions, making it an ideal workplace for those passionate about sustainability. The bank’s focus on green mortgages and home improvement loans using cutting-edge technology not only simplifies financial management for its customers but also fosters a culture of environmental responsibility among its employees. This approach positions Tandem Bank as a leader in sustainable finance, offering a unique and impactful working experience for its team.

Company Stage

Seed

Total Funding

$220.2M

Headquarters

Blackpool, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-5%
INACTIVE