Software Product Manager

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

Job Summary

The Software Product Manager is responsible for engaging with business partners in Operations & supporting groups to proactively identify opportunities, gather requirements, evaluate business cases, prioritize backlogs, and manage delivery using agile methodologies. This role is instrumental in bridging the gap between our business needs and technical execution, driving the development of innovative software solutions that directly impact our operations and customer experience. This individual will be a key subject-matter expert of operations, processes, data mapping, workflows, and applications.

Key Job Responsibilities

• Engage with Operations, business process owners, and other product managers in evaluating repair management process & IT application improvement opportunities.
• Analyze data to define business requirements for enhancements or projects requested by stakeholders that require changes to operations related applications, software, and integrations.
• Proactively identify and define process improvement opportunities that align with strategic business goals. This includes eliciting, analyzing, and documenting business requirements with process owners and stakeholders. Define value-driven KPIs and OKRs to measure the success of product releases and improvements.
• Create and manage (up to) a 12-month product executable roadmap. Work closely with business and IT partners to capture solution designs and development estimates. This includes creating opportunity canvases and business cases, leading strategic planning sessions, and establishing product vision.
• Lead an Agile sprint team as a Product Owner, refining and prioritizing the user story backlog. This involves user story mapping, leading sprint planning, and demos, participating in all team ceremonies, and leading iteration planning. You will test and accept deliverables based on acceptance criteria and assist with user acceptance testing.
• Manage the full product lifecycle, from initial concept to delivery. This involves defining incremental go-to-market plans, facilitating solution development, and leading proof of concepts and pilots. You will synthesize business requirements into user stories for development ensuring that the backlog is refined and prioritized.
• Foster and manage business partner, and IT engineering partner relationships. This includes leading opportunity reviews, process reviews, and stakeholder meetings to ensure alignment and clear communication. Partner with the PMO on project charters, resource capacity planning, and initiative scheduling.
• Define requirements for system performance, resiliency, privacy, and security. Create user interface models and report mock-ups. In partnership with business partners and support teams, manage the go-to-market and launch requirements for new products.
• Work closely with other Product Managers, Engineering Leads, Scrum Masters, and Project Managers to coordinate cross-functional initiatives and manage mitigation plans for issues and risks.
• Engage with other product and support teams, vendors, and SaaS providers to drive solutions, estimates and business outcomes.
• Manage the resolution of application-related issues by providing assistance to peers and IT support teams, analyzing data, and troubleshooting root causes.

Minimum Education and/or Experience Required for the Job

• Bachelor’s degree in a related field required
• Minimum 5+ years of IT product management experience
• Minimum 5+ years of business process analysis experience
• Minimum 5+ years working in Agile software development (e.g., Scrum, SAFE, Kanban)
• Minimum 2 + years of experience in the automotive repair industry

Required Knowledge, Skills, & Abilities

• Proven product development and product management lifecycle expertise
• Ability to lead teams without direct authority
• Demonstrated ability to drive targeted results and outcomes
• Demonstrated abilities to function as the Agile / Scrum team Product Owner
• Strong critical thinking skills
• Ability to effectively communicate and exchange information at various levels of the organization
• Strong foundation in data analysis in data driven decision making and KPI definition
• In depth knowledge of order management, production planning, procurement, and other processes pertains to the automotive repair industry
• Ability to influence and build relationships
• Client-driven, process driven, metric focused, results oriented, organized, self-directed
• Understanding both the big picture and the process details of end-to-end business processes such as order to cash, procure to pay
• Strong written and verbal communication and presentation skills
• Strong business acumen
• Innovative and creative thinker
• Hands-on experience with applications used in the automotive collision repair industry. i.e., CCC, All Data, OPS, etc.
• User story mapping techniques and meeting facilitation skills
• Ability to mentor and teach other business analysts and IT staff on shop operations processes

Preferred Education and/or Experience

• Technical IT background is a plus, including coding, systems analysis or working as part of a development team
• Certifications in Pragmatic Marketing, Certified Product Manager (CPM), SAFE or Scrum Product Owner (CSPO) may be a plus when combined with experience
• IT Project Management experience is a plus
• Experience working with IT PMO as a Product Manager is a plus

Other Requirements Travel, physical requirements, etc.

• Must be flexible to travel within US & Canada, if needed

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$130,000 - $140,000 / Year

Compensation is commensurate with skill, education and experience. 

Supplemental Pay: 

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Flexible PTO Plan
• 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
• 6 paid holidays annually 
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or non prescription safety glasses each year
• Annual Voluntary Uniform Stipend