Full-Time

Technical Support Representative

Confirmed live in the last 24 hours

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

No salary listed

Junior, Mid

No H1B Sponsorship

Melbourne VIC, Australia

Australian citizenship is required for this role due to government security clearance requirements.

Canada Citizenship Required

Category
IT Support
IT & Security
Requirements
  • Australian citizenship is required for this role due to government security clearance requirements
  • 2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelors degree
  • Excellent verbal and written communication skills
  • Passion for helping people and solving problems
  • Strong comprehension of internet networking and routing
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • Strong analytical/troubleshooting skills
  • Proficiency with Microsoft Office
  • Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Ability to perform assigned tasks and projects quickly, accurately, and professionally
  • Self-driven, ability to work independently and actively seeks out team needs and solution
Responsibilities
  • Troubleshoot and resolve technical issues related to AXON Hardware and Software products
  • Understand and maintain subject matter expertise of all Axon products, solutions, and policies
  • Assist customers utilizing problem solving skills and customer empathy
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager
Desired Qualifications
  • Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferred
  • System Administration or network and telecommunication specific certifications is preferred

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. Their product lineup includes smart weapons like TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work together to help law enforcement agencies capture, store, and analyze data, ensuring accountability and operational efficiency. Axon stands out from competitors by offering a combination of hardware and software solutions, including subscription-based services for evidence management, which creates a steady revenue stream. The company's goal is to enhance safety and accountability in public safety agencies worldwide.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Scottsdale, Arizona

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for non-lethal weapons aligns with Axon's TASER products.
  • 5G technology boosts real-time data transmission for Axon's body cameras.
  • Smart city initiatives create opportunities for Axon's integrated public safety solutions.

What critics are saying

  • Regulatory challenges due to privacy concerns over drone use in law enforcement.
  • Financial instability from significant issuance of senior notes impacting credit rating.
  • Competitive pressure from companies like Verkada and Motorola in law enforcement tech.

What makes Axon unique

  • Axon leads in non-lethal weapons with its TASER product line.
  • Axon's cloud-based evidence management enhances data security and integrity.
  • Strong relationships with U.S. law enforcement agencies bolster Axon's market position.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Company News

Yakima Herald
Mar 20th, 2025
Yakima Council approves contract for new police Tasers

YPD has partnered with Axon since 2004.

PR Newswire
Mar 7th, 2025
Axon Announces Private Exchanges Of Convertible Senior Notes

SCOTTSDALE, Ariz., March 7, 2025 /PRNewswire/ -- Axon Enterprise, Inc. (Nasdaq: AXON) ("Axon") announced today that it has entered into separate, privately negotiated exchange agreements with certain holders of its 0.50% convertible senior notes due 2027 (the "Notes"). Pursuant to these exchange agreements, Axon has agreed, subject to customary closing conditions, to exchange approximately $407.5 million aggregate principal amount of the Notes for exchange consideration consisting of cash and shares of its common stock that will be determined over an averaging period commencing on March 7, 2025. Assuming the per share volume-weighted average price of Axon's common stock during each day of the averaging period is $499.31 (the closing price of Axon's common stock on March 6, 2025), Axon expects to issue an aggregate of approximately 1.0 million shares of common stock upon consummation of the exchanges. The cash portion of the exchange consideration will represent the principal amount of, and accrued and unpaid interest on, the Notes being exchanged. Following the closing of the exchanges, which is expected to occur on or about March 13, 2025, Axon will have approximately $282.5 million aggregate principal amount of Notes outstanding.In connection with these exchanges, Axon expects the various exchange agreement counterparties who have hedged their equity price risk with respect to the Notes being exchanged (the "hedged holders") will unwind all or part of their hedge positions by purchasing Axon's common stock and/or entering into or unwinding various derivative transactions with respect to Axon's common stock

PR Newswire
Mar 5th, 2025
AXON ANNOUNCES PRICING OF UPSIZED OFFERING OF $1,000.0 MILLION OF 6.125% SENIOR NOTES DUE 2030 AND $750.0 MILLION OF 6.250% SENIOR NOTES DUE 2033

/PRNewswire/ -- Axon (Nasdaq: AXON) ("Axon") announced today that it has priced $1,000.0 million aggregate principal amount of its Senior Notes due 2030 (the...

PR Newswire
Mar 5th, 2025
Axon Announces Proposed Offering Of $1,500.0 Million Of Senior Notes

SCOTTSDALE, Ariz., March 5, 2025 /PRNewswire/ -- Axon Enterprise, Inc. (Nasdaq: AXON) ("Axon") announced today that it intends to offer, subject to market and other conditions, $1,500.0 million aggregate principal amount of senior notes, comprising senior notes due 2030 (the "2030 Notes") and senior notes due 2033 (the "2033 Notes" and, together with the 2030 Notes, the "Notes") in a private offering that is exempt from the registration requirements of the Securities Act of 1933, as amended (the "Securities Act"). Axon intends to use the net proceeds of this offering for general corporate purposes, which may include, among other things, potentially repurchasing or redeeming Axon's 0.50% Convertible Senior Notes due 2027 (the "Existing Convertible Notes"), and providing capital to support Axon's growth and to acquire or invest in product lines, products, services or technologies.The Notes of each series will be general senior unsecured obligations of Axon. As of the issue date, none of Axon's subsidiaries will guarantee the Notes. Following the issue date, each of Axon's existing and future domestic securities that guarantees Axon's existing revolving credit facility and certain other indebtedness, if any, subject to certain exceptions, will guarantee the Notes of each series.The Notes will be offered and sold only to persons reasonably believed to be qualified institutional buyers in reliance on Rule 144A under the Securities Act and to non-U.S. persons outside the United States in reliance on Regulation S under the Securities Act

Axon
Mar 4th, 2025
2. Evolving Drone Policies

To address this concern, Axon launched the Axon SkySwap Program, a drone trade-in program designed to help U.S. law enforcement agencies transition to compliant drone hardware.