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Customer Service
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Full On Campus Presence
Excluded
Summary:
The HR Administrative Assistant provides day-to-day administrative support to the staff of the Human Resources Department. In this position, the incumbent schedules for and provides front desk coverage for the office. Duties include but are not limited to verifying employment using the I-9 form, providing service to walk-in customers, answering and screening incoming calls, overseeing supply orders and distribution and coordinating the timely payments of HR office purchase orders, and disbursement requests. The HR Administrative Assistant will also provide back-up support to the Records Specialist on employee record management and employment verifications. The incumbent will also supervise and coordinate the work duties of the front desk student/PT employees.
This position reports to the Human Resources Coordinator and Office Manager. This position provides office management support for the HR and Payroll staff, and provides administrative support to the Executive Director and Director Team of the HR Department. The front desk team provides the first line of customer service to approximately 50% of the department’s customer contacts.
Essential Functions:
Deliver high-quality customer service to the department’s customers at the HR front desk by greeting visitors, answering phones, and providing assistance and/or information as appropriate.
Manage the front desk email, voicemail, and verification of employment contact, and verify employment using the I-9 form.
Supervise the front desk work study or PT employees to ensure coverage and an efficient and consistent level of service.
Provide support to HR and Payroll staff as HR Administrative Assistant: oversee equipment orders, repairs, maintain supplies and office equipment; identify enhancements to customer and office services for internal staff and lead implementation.
Ensure sufficient supplies of printed HR communications, including: the Information Guide, policy materials, forms, and others.
Support implementation of information technology initiatives, including new applications and hardware for the HR office; coordinate IT problems and solutions with e-operations and e-administration units.
Identify and carry out team opportunities for customer service and office administration improvements.
Provide back-up support to the Records Specialist. Performing duties such as employee file maintenance and employment verifications.
Assist the Assistant Vice President and all the Directors of Human Resources with projects as needed and provide administrative support, including scheduling and phone coverage.
Maintain HR central files (including confidential information) and HR office records.
Assist with special projects and other duties as needed or assigned.
Supervisory Responsibility:
- Reporting to this position are 2-3 front desk student employees.
Position Type/Expected Hours of Work:
Salary Range:
Required Education and Experience:
High school diploma.
2 to 3 years of customer service and administrative experience required.
Excellent communication skills (oral and written) are essential.
Experience with Microsoft Office: Word, Excel, and PowerPoint programs are required.
Preferred Education and Experience:
Bachelor’s degree preferred.
Supervisory or human resources experience preferred.
Prior office management or invoice processing preferred.
Experience with Outlook, web, and graphic design programs preferred.
Additional Eligibility Qualifications:
Must be able to complete the I-9 training to become I-9 certified.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check.
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
