Facebook pixel

Program Manager
Research Operations
Posted on 8/25/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • 4+ years of experience in Research Operations, program management or similar field
  • Proficiency in program and stakeholder management, especially user-centered design processes + iterative development processes; comfort working within project management tools such as Airtable, Notion, GSuite, etc
  • Working knowledge of key Research toolkits, including but not limited to: Lookback, UserTesting, Qualtrics, SendGrid; familiarity working with key design, creative and prototyping tooling
  • Deep passion for building and running programs with customers at the forefront
  • Effective, clear and proactive communicator
  • Ability to be self-directed and take initiative in problem solving on multiple, concurrent workstreams
  • An enthusiasm for the combination of Operations + Research; you understand and foster the power of this combination of disciplines
  • High EQ - you understand how to work and speak with all types of people; you approach program building with human centricity in mind, and you seek to understand different points of view first before jumping into solutions
  • Not afraid to get hands dirty, dive right into the work (big or small), and bring calm to the chaos
  • Flexibility in working hours to support customer programs that could occasionally fall on weekend/evening hours
  • Own and execute a successful operating model for how Research recruits all participants for key research focus areas
  • Lead researchers and key stakeholders through deadlines + deliverables; be the source of truth for status and clarity of all programs within Research
  • Escalate risks when plans shift, and proactively offer solutions to help the Research team solve any changes that arise
  • Facilitate and drive progress of key research programs; provide clarity on goals and direction of the programs you own
  • Establish effective and efficient engagement models with our peers in Design, PM, Writing, Eng + Marketing; own the communication + tracking of milestones, action items and deliverables for the programs you run
  • Develop and maintain strong relationships with your primary stakeholders across Research, Design, Writing
  • Act as primary point of contact and support for all onboarders to the Research team; run an effective and meaningful onboarding program for new team members
  • Initiate and manage all aspects of the vendor engagement process for the Research team, including vendor onboarding and procurement
  • Partner with Head of Customer Insights to proactively define quarterly and annual operations + tooling budget for the Research team
  • Within the Design Operations function, share working frameworks + models of operating back with the team to drive larger org-wide learnings + adoption

1,001-5,000 employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.