Full-Time
Lead Engineer
TAL Services
1,001-5,000 employees
Life insurance specialist across multiple channels
No salary listed
Melbourne VIC, Australia + 1 more
More locations: Sydney NSW, Australia
Hybrid
Hybrid work is indicated; the role is open to Sydney- or Melbourne-based candidates.
Bachelor's
 Software Engineering |
|---|
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- An IT or related-field qualification.
- At least 10 years of experience as a software developer.
- At least 5 years of development experience with Acurity.
- In-depth industry knowledge of superannuation, investment, and retirement products.
- Experience working in an agile environment.
- Iteration management experience.
- Ability to effectively facilitate meetings to obtain commitment and resolve issues.
- Experience providing thought leadership.
- Provide input and thought leadership into the systems technology roadmap for the platform, as well as the platform's quality standards and processes.
- Provide technical direction to the Pod to deliver suitable technology products that enable desired business outcomes within the required timeframe and align with the platform roadmap in a continuous-improvement environment.
- Identify and articulate business and technical risks and issues; take action to resolve issues, mitigate risks, minimize run costs, and minimize technical debt.
- Configure and code changes and interfaces for the Acurity systems, and train others to do the same.
- Perform, design, code, and test reviews, and embed built-in quality practices to ensure products delivered by the Pod meet appropriate quality standards throughout development.
- Perform sprint tasks and develop software in line with the stated criteria.
- Experience with Acurity Services and Azure Service Integration.
- Life insurance experience.
- Experience working with Atlassian Jira and Confluence.
- Automation testing experience.
TAL Services is Australia’s leading life insurance specialist, protecting people and their families for over 150 years and insuring more than 5 million customers through direct-to-consumer, adviser, and group/workplace channels. It sells life insurance policies that pay out in events like death or serious illness, delivered via direct purchase, advice-based purchases from financial planners, or coverage embedded in group schemes. Its strengths come from a long history, large customer base, and a broad distribution model, along with the backing of the Daiichi Life Group for stability and scale. The company’s goal is to help customers secure their families’ financial futures by making life insurance accessible through multiple channels.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Australia
Founded
1990
Get referred to TAL Services
See people who can refer or advise you
Simplify's Take
What believers are saying
- The May 2026 AustralianSuper rollout cut digital claim lodgement times by 80%.
- November 2026 Cancer Council campaign broadens TAL’s health brand with youth prevention messaging.
- Brighter Super’s 2027-2028 lifetime income launch gives TAL another recurring retirement revenue stream.
What critics are saying
- ASIC’s 2021 good-faith ruling still hangs over TAL’s claims culture and litigation posture.
- Mental health claims are rising; TAL’s August 2026 executive shuffle signals operational strain.
- If digital claims or retirement products misfire, CALI partners can shift distribution elsewhere fast.
What makes TAL Services unique
- TAL’s April 2026 Microsoft deal embeds cloud, Azure data, and AI tools enterprise-wide.
- TAL combines insurance, prevention, and recovery through Health for Life, not claims alone.
- TAL’s partnerships with AustralianSuper, Hub24, and Brighter Super extend retirement income distribution.
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Benefits
Flexible Work Hours
Company News
TAL & Cancer Council joins forces on skin cancer awareness. Published on: 31st August 2026 at 9:12 AM Cancer Council and insurance brand TAL have signed a new partnership focused on helping Australians, particularly younger people, understand the dangers of ultraviolet (UV) radiation, and take simple actions to reduce their risk of developing skin cancer. Skin cancer is Australia's most common cancer and one of the most preventable. But reaching people early is critical. Cancer Council research shows childhood and adolescence are key periods when UV exposure is more likely to contribute to skin cancer later in life, with a significant proportion of lifetime UV exposure occurring in childhood and adolescence (before age 20). ADVERTISING By combining Cancer Council's evidence-based prevention expertise with TAL's national reach, the partners will focus on encouraging Australians to make sun protection part of their everyday routine. Naomi Watson, director of marketing and fundraising at Cancer Council NSW, said the partnership would help extend skin cancer prevention messages to new audiences at a critical time in life. "Australia has one of the highest rates of skin cancer in the world, with around 48 people diagnosed with melanoma every day, but it is also one of our most preventable cancers. The earlier people understand UV risk and build sun safe behaviours into their daily routines, the greater the opportunity to reduce their future risk. Through this partnership with TAL, we can reach more Australians with and encourage practical action." Dr Priya Chagan, general manager health services at TAL, said the partnership reflects TAL's commitment to working with experts on preventative health and helping Australians take action before illness occurs. "At TAL, we see the impact cancer can have on people's lives, families and ability to work. This partnership is about helping Australians learn about risks, and take small, preventative actions that can make a meaningful difference over a lifetime." "Skin safety is one of the clearest examples of prevention in action. We know many Australians understand UV radiation can cause damage to skin, but that awareness does not always translate into action. By working with Cancer Council, we can help make skin safety easier to understand and easier to act on, building habits - especially for young people - that can protect their future health." The first phase will build on TAL's national skin safety awareness program and Cancer Council's trusted prevention resources to deliver a youth-focused sun safety campaign scheduled to launch across media and social channels in November. TAL's skin safety program research shows prevention messages must be practical and behaviour-led. While 89% of Australians are aware of the damage UV radiation can do, 43 per cent rarely or never check the UV index and 62 per cent do not know how to. TAL's research also found 70 per cent of Australians change their sun protection habits based on the weather, despite UV radiation being high even on cool or cloudy days. With this in mind, the campaign will focus on simple, repeatable behaviours that can reduce risk over time: checking the UV index daily, and using a combination of sun protection measures like using high-SPF sunscreen, wearing protective clothing, a broad-brimmed hat and sunglasses, and seeking shade where possible, when UV levels are 3 or above. It will also draw on research from the Daffodil Centre, a partnership between Cancer Council NSW and the University of Sydney, including the SunWise Study, a clinical trial evaluating wearable UV sensors and personalised SMS reminders to improve sun-safe behaviour, and the Roadmap for a National Targeted Melanoma Screening Program, developed with Melanoma Institute Australia to guide a future risk-based approach to melanoma screening in Australia. Over time, the partnership will build on this prevention focus through co-created resources, customer engagement initiatives and ongoing collaboration that helps Australians better understand and reduce their risk. The partnership forms part of TAL's Health for Life preventative health program that uses evidence-based resources to deliver targeted education, helping people take practical steps to live healthier lives. Join more than 30,000 advertising industry experts Get all the latest advertising and media news direct to your inbox from B&T.
TAL names chief customer and health officer. The latest issue of Financial Standard now available as an e-newspaper Executive Appointments | / | / | / | / | TAL names chief customer and health officer BY VINNY VUCAGO | THURSDAY, 20 AUG 2026 11:30AM TAL has promoted its general manager of consumer and growth as chief of customer and health officer, as the life insurer moves to bring customer experience, health outcomes and community engagement closer together. TAL has announced the appointment of Alexis Denby to the role of chief customer and health officer effective 1 October 2026. In her new role, Denby will join TAL's executive team and oversee customer experience, brand and community initiatives. The appointment comes as TAL seeks to expand its role beyond claims, payments, including its response to the growing community impact of mental health and the support provided to customers through prevention and recovery. TAL group chief executive and managing director Fiona Macgregor said the appointment reflected the importance of customer and health outcomes to the insurer's future. "Lexie is a highly respected leader who combines deep customer insight, commercial acumen and a genuine passion for improving outcomes for customers and their families," Macgregor said. Denby has more than 20 years' experience across customer strategy, digital transformation, brand, partnerships and growth. Having joined TAL in 2014, she most recently served as general manager, consumer and growth, where she led initiatives to evolve and digitise TAL's consumer business and develop new propositions and sales channels. In her new role, Denby will also represent TAL in engagement with consumer groups, mental health organisations, government and industry bodies, including the Council of Australian Life Insurers (CALI) and TAL's mental health action and consumer consultation groups. Before joining TAL, Denby held senior sales, marketing and digital roles at GE Capital and Telstra, including work spanning digital customer experiences, acquisition campaigns and growth across multiple markets. Macgregor said Denby had consistently challenged the insurer to rethink customer needs and strengthen its customer support for Australians. "Her curiosity, challenger mindset and commitment to continuous improvement will be invaluable as we continue to evolve our business and deliver on our purpose of protecting people, not things," Macgregor said. Denby said the role would allow her to build on TAL's focus on supporting customers and their families. "Like so many in this industry, I have experienced firsthand the impact protection can have on families, and this motivates me every day,' Denby said. "My passion for continually questioning and evolving to meet customer and partner expectations means I'm delighted to have the opportunity to lead a team focused on innovation, great service and better outcomes." Read more: TAL, Alexis Denby, Council of Australian Life Insurers, Fiona Macgregor VIEW COMMENTS Related News | | | FEATURE | Group insurance | Dusk to dawn | | | | Brighter Super launches lifetime income product in accumulation phase | | | | Netwealth tightens trustee oversight with new hire | | | | Super funds should not be asked to fund the CSLR: ASFA | | | | HUB24 FUA soars over $164bn | | | | FEATURE | Retirement | A layer of confidence | | | | Aware hikes fees for former TelstraSuper members | | | | Final report into Life Code makes 85 recommendations | | | | Top campaigns of the year recognised at MAX Awards | | | | Lack of awareness impacts retirement satisfaction: TAL Editor's choice. Assistant treasurer Daniel Mulino will forge ahead with the New Class of Advisers (NCAs) as part of highly anticipated Delivering Better Financial Outcomes (DBFO) reforms and laid out a blueprint of how the Compensation Scheme of Last Resort (CSLR) will be fairer for financial advisers. Munro Partners will acquire GSFM, the Australian investment fund management affiliate of CI Global Asset Management, in a deal designed to strengthen its local distribution capabilities. Treasury has opened a consultation to review existing conditions required for foreign investment approvals in Australia. Australians are approaching retirement with growing uncertainty about how superannuation and the Age Pension will work together, with new research pointing to gaps in both preparedness and confidence. Videos. Further Reading
TAL's Alexis Denby promoted to chief customer & health officer. Published on: 20th August 2026 at 10:53 AM Australian life insurance provider TAL has promoted Alexis Denby to the role of chief customer and health officer after spending more than 12 years with the company. Denby will lead TAL's customer and health strategy, bringing together customer advocacy, health engagement, customer experience, brand and community engagement, with a focus on delivering better outcomes for TAL's customers and partners. As TAL's chief customer advocate, Alexis will lead efforts to ensure customer perspectives continue to shape TAL's products, services and decision-making. She will lead engagement with consumer groups, mental health organisations, government and industry bodies - including the Council of Australian Life Insurers (CALI), and TAL's mental health action and consumer consultation groups - to advance better health, recovery and financial outcomes across the community. A key focus will be TAL's response to the rising community impact of mental ill health, and evolving the support the life insurer provides beyond paying claims, from prevention to recovery. Through a career spanning more than 20 years, Alexis has built a reputation for championing customer needs, challenging conventional thinking and driving meaningful change. Since joining TAL in 2014, she has held a number of leadership positions across customer strategy, digital transformation, brand, partnerships and growth. Most recently Denby was general manager of consumer and growth. She has played a significant role in evolving TAL's customer propositions and experiences, building better understanding, engagement and support of Australians throughout their life insurance journey. TAL Group CEO and managing director Fiona Macgregor described Denby as "a highly respected leader who combines deep customer insight, commercial acumen and a genuine passion for improving outcomes for customers and their families". "Throughout her career at TAL, she has consistently challenged us to think differently about customer needs and helped strengthen the way we support Australians when they need us most. She has built strong relationships with our partners and stakeholders and brings a deep understanding of the important connection between customer experience, health and recovery outcomes and trust." "Her curiosity, challenger mindset and commitment to continuous improvement will be invaluable as we continue to evolve our business and deliver on our purpose of protecting people, not things." "I am delighted to welcome Lexie to this role and to TAL's Executive Team." Alexis Denby said: "Like so many in this industry, I have experienced firsthand the impact protection can have on families, and this motivates me every day." "TAL's commitment to protecting Australians and supporting them and their families when it matters most resonates deeply with me." "My passion for continually questioning and evolving to meet customer and partner expectations means I'm delighted to have the opportunity to lead a team focused on innovation, great service and better outcomes. This is an exciting time for our business and for the life insurance industry, and I look forward to contributing to our future growth." Her new role kicks off in early October. Join more than 30,000 advertising industry experts Get all the latest advertising and media news direct to your inbox from B&T.
New super product could add up to $95,000 to your retirement. August 6, 2026 The $38 billion super fund has teamed up with TAL to offer members a lifetime income product while still in the accumulation phase. Brighter Super has announced plans to deliver a new lifetime retirement income solution designed to enable eligible members to begin building future lifetime income benefits while they are still working. Brighter Super says the move makes it the first member-owned fund to announce the development of this style of product, which enables eligible members still in the accumulation phase to begin building future potential Age Pension benefits while still enabling choice as to how their super is invested. The fund says Australia's superannuation system has been highly successful in helping people accumulate retirement savings, but many Australians remain uncertain about how to convert those savings into a reliable income that lasts throughout retirement. Brighter Super says the solution is designed to help address that challenge by allowing eligible members to begin building future lifetime income benefits during their working years, with greater income certainty and longevity in their retirement years. By beginning to accrue these benefits during the accumulation phase, members may be able to increase their overall retirement income, potentially improve their Age Pension outcomes depending on their individual circumstances, and gain greater flexibility and choice in how they structure their income in retirement, Brighter Super says. The fund's modelling suggests members could receive additional income of between $70,000 and $95,000 on average over 25 years of retirement. Brighter Super chief executive Kate Farrar says the announcement reflected the fund's commitment to helping members achieve better retirement outcomes. "Australians have become very good at building super balances. The next challenge for our industry is helping people turn those balances into an income that provides confidence throughout retirement," Farrar says. "Bringing this approach to the member-owned sector is an important step. Rather than waiting until retirement to start thinking about lifetime income, we're helping members begin preparing and maximising future retirement income outcomes while they're still working." The initiative builds on Brighter Super's growing retirement offering, which it said is a priority. The new solution aims to further strengthen the fund's support for members as they move from accumulating super to using their super to provide an income in retirement. Brighter Super will develop the solution in partnership with TAL, who will provide the lifetime income guarantee underpinning the retirement solution. TAL chief executive of group life and retirement Jenny Oliver says the partnership reflects a shared commitment to improving retirement outcomes for Australians. "We're focused on helping more Australians have a confident retirement. TAL is proud to partner with Brighter Super on this lifetime income solution, because we're passionate about helping more people plan for retirement and enjoy access to savings that can last for life," Oliver says. The solution will be introduced progressively, with the accumulation feature expected to become available to eligible members in the first half of 2027 and the guaranteed lifetime income option in 2028. This article first appeared on Financial Standard Get stories like this in its newsletters.
Netwealth tightens trustee oversight with new hire. The latest issue of Financial Standard now available as an e-newspaper Executive Appointments | / | / | / | / | Netwealth tightens trustee oversight with new hire BY MATTHEW WAI | WEDNESDAY, 29 JUL 2026 11:11AM Netwealth has created a new role to strengthen its trustee oversight, governance, and member-focused leadership capability. Mel Jose has joined Netwealth as general manager, office of the trustee, leading the existing office of the trustee team and supporting the trustee board to strengthen governance practices, the platform said. Jose joined from TAL, where she was most recently the head of partnerships, working closely with Aware Super. Before that, she was the general manager of product, super retirement, insurance solutions at Rest, and senior manager, investment governance at NGS Super. Earlier in her career, she held roles at AMP, Colonial First State, Perpetual Investment Management, BT Financial Group, and Westpac. Netwealth said Jose's appointment reinforces its ongoing investment in experienced leadership and robust governance as the company continues to deliver long-term value to clients and advisers. "Throughout her career, Mel has built a reputation for delivering strategic outcomes across product, investment governance, regulatory change, risk management, and business transformation," Netwealth said. "She has established and led high performing teams, and worked closely with boards, executive leadership teams, and regulators to deliver strong and focused member outcomes." Commenting on her appointment, Jose said: "I am delighted to join Netwealth at an exciting stage of its journey. Netwealth has built an outstanding reputation for innovation, client service, products, and strong governance." "I look forward to working with the trustee board, executive team and my colleagues across the business to continue delivering exceptional outcomes for members, while supporting Netwealth's continued growth and strategic ambitions." Read more: Netwealth, Mel Jose, Aware Super, BT Financial Group, Colonial First State, NGS Super, TAL, Westpac VIEW COMMENTS Related News | | | New alternative investment firm lands in Sydney | | | | Netwealth expands Morgan Stanley mandate | | | | TCorp chief investment officer retires | | | | Emerging markets, private assets lift NGS Super FY26 performance | | | | CFS strengthens managed accounts menu | | | | Special Feature: Beyond Safekeeping | | | | State Street IM Australian investments lead to retire | | | | Aware Super acquires $226m real estate investment | | | | Fight between SMC and FSC on super rages on | | | | HUB24 FUA soars over $164bn Editor's choice. Apex Group managing director for superannuation will leave his post in September, joining its technology partner in a C-suite capacity. Amid a ratings downgrade and possible governance issues concerning the Centuria Bass Credit Fund (CBCF), Morningstar predicts the property debt fund will be pulled from major investment platforms and unlikely receive new inflows. ETF Shares has reduced the management fee on its ETFS US Technology ETF (ASX:WWWW) positioning the fund as one of the lowest-cost options for Australian investors seeking exposure to leading US technology companies through the ASX. AustralianSuper has appointed Andrew Smith and Luke Smith as co-heads of Australian equities, effective immediately. Videos. Further Reading