Platform Manager

ROLE DESCRIPTION 

The Platform Manager, Investments provides comprehensive support and resources for our portfolio of funds and company investments in order to help them scale their work. This person loves working with startups and investors, building community, and building processes and tools to leverage a small team. This is a first-time role on the investment team and an opportunity to build a platform from the ground up for highly impactful companies and funds. This is not an investor role: You will not make investment decisions, conduct due diligence, or deploy capital.

This role is expected to have a duration of 24 months. This means that, absent some change, the position will end within that timeframe as defined in the offer letter.

ROLE RESPONSIBILITIES

Portfolio Oversight & Stakeholder Management

• Manage relationships across a growing portfolio of funds 
• Attend portfolio update calls and annual meetings as needed, synthesizing insights for internal stakeholders.
• Track and document portfolio needs, support opportunities, and engagement touchpoints.
• Serve as a liaison across internal teams (communications, legal, strategy) to activate portfolio support

Project & Program Management 

• Develop and implement onboarding workflows for new investments.
• Develop cadence and structure for ongoing portfolio communications.
• Build and maintain lightweight systems (e.g., Affinity CRM) to track engagement, performance, and support needs. Interest/experience integrating AI in the workflows and processes
• Systematize portfolio management processes that are currently ad hoc.
• Work with manager to design and track the portfolio support budget  

Community Building & Events

• Design and implement small-scale events, office hours and networking opportunities to foster collaboration across the portfolio.
• Develop a strategy for community engagement that is scalable and low-burden for the team.
• Partner with external advisors and service providers to align support offerings with portfolio needs.

The above description reflects the general duties of the position, but additional responsibilities may be assigned as needed. 

CORE COMPETENCIES 

To perform this role successfully, individuals must demonstrate the qualities and behaviors aligned with our core competencies that define what success looks like across all roles. These core competencies reflect the expectations for how we work together, lead, grow, and deliver impact—regardless of function or level. Core competencies apply to all employees.

Build and Maintain Trust

Act with integrity and foster an inclusive and collaborative work environment.

• Is Inclusive – Advance a culture of equity and belonging.
• Act with Integrity – Tell the truth, take responsibility for your actions, meet your commitments, and act ethically.
• Collaborate – Build trusting relationships and treat people with dignity and respect.

Drive Impact

Deliver high-quality work that is aligned with Pivotal Strategic Initiatives.

• Solve Problems – Identify issues and seek diverse perspectives to develop potential solutions.
• Propel Work Forward – Take initiative, prioritize work appropriately, and complete work on time.
• Center Stewardship – Use resources responsibly, consider and manage risk, and follow Pivotal policies and procedures.

Learn and Grow

Demonstrate a commitment to continuous individual and organizational development.

• Contribute Constructively – Participate in advancing individual, team, and organization-wide well-being and resilience.
• Occupy Growth-Mindset – Embrace challenges, learn from mistakes, and focus on improvement.
• Share Knowledge – Document work appropriately, assess outcomes, and share explicit and tacit learning.

REQUIRED QUALIFICATIONS 

• 5-7 years demonstrated ability in venture capital, startups, or related fields (e.g. private sector, finance, investments), with a focus on portfolio support and relationship management.
• Strong knowledge and understanding of the startup ecosystem and challenges faced by early-stage companies and emerging funds.
• Consistent track record leading sophisticated projects and multiple partners (internally and externally) with clear communication and follow-through.
• Experience designing and maintaining systems to manage data, and ability to translate data into insights.
• Meticulous attention to detail, with bias for accuracy and follow-through across systems, communication, and events.
• Skilled in creating presentation slides and reports for internal and external audiences.
• Comfortable working independently in a fast-paced, high-autonomy environment.
• Willingness to travel for events and retreats.

PREFERRED QUALIFICATIONS 

• Prior experience at a VC firm, startup accelerator, or in a platform/portfolio support role
• Background in private sector or founder-facing roles (vs. social impact or nonprofit)

EMPLOYMENT DETAILS

The annual base compensation range for this role is $141,900- $150,100. This position is based in Pivotal’s Washington, D.C. or Seattle offices. Remote may be considered for exceptionally qualified candidates in New York or San Francisco who are willing to travel.

Benefits will be provided by your employer of record and currently include medical, dental, vision, life, disability, and long-term care insurance, fertility benefit, caregiving support, 144 hours of vacation, 96 hours of sick leave, 401k, HSA, FSA, and more. Eligibility for and the amount of benefits provided are governed by the terms of the applicable plan documents.