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Full-Time

Client Service Representative

Chicago

Posted on 6/24/2024

Vouch Insurance

Vouch Insurance

51-200 employees

Offers business insurance for technology companies

Financial Services

Compensation Overview

$50k - $55kAnnually

+ Equity Packages + Stock Options

Junior

Chicago, IL, USA

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • 1+ years of experience in a client-facing support role
  • Eager to complete the Property and Casualty licensing exam within your first 90 days
  • Strong communication and organizational skills
  • Dependable, positive, and action-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations
  • Passion for swimming in solutions versus dwelling on problems
  • Comfortable with working an adjusted schedule: 9:30 am - 6:00 pm Central.
Responsibilities
  • Serve as first line of defense for responding to client inquiries from live chat, email, and phone
  • Leave a positive first impression and establish trusted relationships with new and existing clients
  • Deliver consistent and timely follow-up in response to client requests and issues
  • Proactively problem-solve when faced with new or unique client requests
  • Identify areas to improve our product, processes, and procedures, focused on delivering a great customer experience
  • Drive additional value by collaborating with and identifying opportunities for the sales team
  • Assist with documenting day-to-day processes and improvements
  • Become an expert in Vouch’s product experience such that you can guide clients through the digital client journey, including our website and application process
  • Collaborate with cross-functional team members in Sales, Success, and Policy Administration to solve complex client needs or identify new ways of doing things
  • Proactively resolve invoice and payment discrepancies
  • Provide support for internal and external audits
  • Contact clients for failed payments and overdue invoices
  • Maintain Accounts Receivable by servicing client accounts
  • Be a self-starter, independent learner, and have unparalleled resourcefulness
  • Be a great writer with a keen eye for the nuances of the English language
  • Believe in Vouch’s values: Put people first, Serve clients with integrity and excellence, Listen, challenge, and grow, Face challenges head-on and win as a team

Vouch provides modern, technology-focused business insurance tailored for high-growth and innovative companies, offering instant coverage and guidance on scaling protection. The company utilizes digital-first experiences and modern tools to streamline operations, providing tailored coverages engineered for technology companies and underwritten by a coalition of top carriers and reinsurers.

Company Stage

Series C

Total Funding

$160.2M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-10%

2 year growth

-10%

Benefits

Comprehensive health, dental, and vision coverage

Access to HSA and FSA accounts

Unlimited PTO

Flexible work scheduling

Competitive compensation including equity

401k

Leadership and mentorship opportunities to learn new skills

INACTIVE