Medical Director

About the Medical Director Role

As Medical Director, you'll serve as both a practicing clinician and a clinical leader — directly managing a team of Clinical Leads, driving clinical quality and performance across the medical group, and acting as a key voice in how AI is responsibly integrated into patient care. You'll chair the Credentialing Committee, serve as a collaborating/supervising physician for nurse practitioners where required, and participate in direct patient care and a 1-in-2 rotating on-call schedule alongside your leadership duties.

What You'll Do

People Management
Partner with the medical group President to execute clinical vision and strategy, setting expectations for performance, culture, and leadership development
Directly manage and develop a team of Clinical Leads, ensuring effective supervision, coaching, and support of frontline clinicians
Hold the clinical workforce accountable to performance standards across patient satisfaction, documentation, response time, quality, and productivity
Lead clinical workforce acquisition and integration — from candidate profiling and interviews through onboarding and training
Clinical Excellence & Quality
Implement and monitor QA programs, clinical review processes, and evidence-based clinical standards
Use firsthand platform experience to identify workflow improvements, technology gaps, and opportunities to enhance the patient and clinician experience
Develop, maintain, and enforce clinical SOPs and guidelines
Monitor clinical outcomes and patient safety metrics, leading remediation efforts as needed
Ensure compliance with state and federal regulations, including PC-MSO structures, multi-state CPOM rules, and HIPAA data security standards
Chair the Credentialing Committee
Serve as a collaborating/supervising physician for nurse practitioners where required
Direct Patient Care
Provide direct patient care to fill staffing gaps during periods of high demand, ensuring continuity of care
Participate in a 1-in-2 rotating on-call schedule supporting clinical and administrative operations after hours and on weekends
Collaboration & Operations
Collaborate across Operations, Product, Engineering, Legal, and Compliance to support safe, effective AI integration into clinical care
Develop and refine clinical processes that scale with organizational growth
Manage multiple work streams, delegate effectively, and meet or exceed deadlines
Partner with Operations on patient satisfaction initiatives and customer support optimization

What You'll Bring

Required Qualifications
MD or DO degree
Active, unrestricted medical license, with the ability to obtain and maintain licensure in all 50 states plus D.C.
Board certification in Family Medicine, Internal Medicine, or an equivalent primary care specialty
10+ years of clinical practice experience as a practicing primary care physician
5-7+ years of people leadership or clinical supervisory experience (e.g., Lead Physician, Associate Medical Director, Medical Director, or equivalent), with a proven track record managing and developing clinical teams at scale
Demonstrated experience developing, or contributing to, clinical protocols and quality improvement programs
Expert-level familiarity with EHRs, remote monitoring tools, and asynchronous communication platforms
Availability for a 1-in-2 rotating administrative on-call schedule and attendance at clinician meetings aligned with active clinical shift times
Ability to participate in limited required business travel
Based in the United States, with the ability to provide active, on-platform clinical care
Preferred Qualifications
Prior experience in health technology, digital health, or a multi-state virtual care organization
Experience and comfort using agentic tools and LLMs to improve personal and team workflow efficiency
Experience with AI/ML applications in clinical care delivery
Track record of building and maintaining clinical SOPs and quality assurance programs
Experience working with health plan partners and value-based care models
MPH, MBA, or other advanced degree in healthcare administration or business
Growth mindset with a continuous commitment to learning, feedback, and development
Comfort with ambiguity and the ability to thrive in a fast-paced, evolving startup environment
Strong communication skills, with the ability to collaborate across clinical and non-clinical audiences

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