Assistant Director

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The Division of Continuing and International Education offers both credit and non-credit academic interdisciplinary programs designed to assist students in pursuit of their academic and professional goals within higher education.

The Assistant Director works closely with the Assistant Dean and Executive Director to provide an integrated range of managerial, administrative, and academic advisement for programs within the Collegiate Studies unit and the Division of Continuing and International Education. This position also provides a wide range of support services to students, administrators for schools and colleges, and internal and external business partners.

Assistant Director of Collegiate Studies Programs

Position Description:

Administrative and Technical Support

• Assist the Executive Director in tracking enrollment data, quarterly reporting, and forecasting budgetary goals for Collegiate Studies Programs.

• Create and maintain data matrices to monitor enrollment trends manually and in batch format, supporting strategic planning and reporting needs for undergraduate and precollege programs.
• Assist the Executive Director with admissions and enrollment management through SLATE.
• Manage term-by-term course planning and loading for Collegiate Studies Online undergraduate/BGS courses and sections.
• Plan, prepare, and coordinate course proposal forms and online uploads into CLSS and CaneLink with designated academic schedulers across schools and colleges.
• Monitor and track course loading to ensure accuracy in class settings, including component details, notes, access, enrollment controls, and CLSS verification.
• Provide technical and advising support to staff from all schools and colleges for online undergraduate/BGS courses and sections.
• Coordinate program surveys through Qualtrics.  Design and implement survey templates to support program evaluation and feedback collection for undergraduate and precollege programs.
• Collaborate on the development of systems to integrate documents sent and received through the Qualtrics platform, enhancing workflow efficiency and data management.
• Provide website updates for BGS and Continuing Studies students through Cascade, including application schedules, tuition pricing, and event announcements.
• Assist and support the Executive Director and Assistant Dean in strategic initiatives to expand credit programs and undergraduate online course offerings.

Academic Advising

• Responsible for regularly communicating with and providing full service advising experience for approximately 100 prospective, continuing, and former students from acceptance to graduation.
• Responsible for meeting retention, graduation, and providing budgetary metrics for the CS population.
• Initiate and regularly track interactions with students and CS staff by utilizing appropriate systems and providing meeting notes using (Outlook, Zoom, Teams, EAB Navigate).
• Prepare individualized plans for each student and maintain progress towards degree tracking each term. Collaborate with staff to implement and update APR selection and submission.
• Respond to all academic and student accounting alerts within student population.
• Provide students with a variety of resources, make appropriate referrals, and maintain follow up. This is inclusive of offices such as Toppel, First Generation/OAE, Veteran’s Resource Center, Counseling Center, Academic Resource Center, etc.
• Develop continued correspondence and outreach to prospective, inactive, and continuing students.
• Respond to student communications via main student inbox and Navigate inbox.
• Coordinate all BGS scholarship outreach (Osher, Hirsch) distribution, provide detailed reports (audit), awards, and receptions.
• Provide reports to Executive Director and Assistant Dean on student enrollment, readmissions data, and student tracking data.

Programming and Events

• Plan, attend, and implement regular retention and belonging programs/events for the BGS continuing and prospective student population – (Learn 2 Learn series, Graduation, Campus and Community Fairs, Open House, Advisor Consortium, etc.).
• Attend other College and University events as assigned.
• Participate in national, virtual, and campus wide professional development opportunities (TOD, UPCEA, Proactive Advising Conference, etc.).

Knowledge, Skills, and Abilities

• Highly skilled in interpersonal communication and customer service best practices
• High quality decision making and judgment.
• Skilled in advising and counseling; high degree of emotional intelligence.
• Ability to communicate effectively and professionally, both orally and in writing
• Knowledge of student recruitment, advising, and retention strategies
• Demonstrated ability to handle confidential information with discretion.
• Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements.
• Ability to evaluate student transcripts and/or records.
• Strong public presentation skills
• Strong organizational skills – ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
• Proficiency in Microsoft Suite of products
• Knowledge of CRM, Canelink, EAB Navigate, Cascade, CollegeNet, SLATE

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Job Status:

Full time

Employee Type:

Staff

Education:

Master’s Degree in relevant field required.

Experience:

Minimum 3-5 years of relevant experience

A combination of relevant education and experience may be considered.

Pay Grade:

Commensurate with experience

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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