Senior Personal Lines Underwriter

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Currently accepting applications from external candidates that reside in Michigan, Indiana or Ohio w/ experience underwriting policies in Michigan.

Accepting applications from ACG & Fremont employees within our entire footprint.

Senior Personal Lines Underwriter- The Auto Club Group

Primary Duties and Responsibilities:

Independently uses the highest level of approval authority among Underwriters to review, accept, reject or modify new and renewal business for highly complex Personal Lines policies while ensuring a profitable personal book of business.   May review policies for multiple states. Reviews risk acceptability to make objective decisions based on underwriting guidelines; ensuring standards for state compliance regulations are met. Uses creativity and underwriting knowledge to manage risks and retain business. Refers higher level coverage reviews to the Supervisor.  Analyzes Claim investigations to determine if the policy should be rescinded.   

Serves as a subject matter expert and technical resource within the department by training and mentoring new hires, assisting inexperienced underwriters in handling high hazard/more complex accounts, supplementing the supervisor in the referral process and taking on additional responsibility for special projects.  May also be responsible for evaluating quality and delivering balanced coaching/feedback to underwriters.

Builds and maintains on-going relationships with key agents with the goals of: educating agents on underwriting philosophy, providing updates on changes to products, services, processes and procedures, communicating compliance related concerns and discussing quality of submissions.  Activities include: receiving inbound calls from agents, making outbound calls to agents and traveling to agent offices.  Reviews loss ratios and growth for agents when evaluating and making agency exceptions.   Works with agents to correct errors.   May change deductibles, increase premiums, cancel policies or recommend that an agent received additional training or counseling when necessary.  Reports non-compliant or unethical agent behavior. 

Partners with Agency Performance Management team, Territory Managers and Product Management to identify trends and patterns that might create problems.  Collaborates with underwriting operations, sales, claims, and other business units to make recommendations regarding products, systems and performance as appropriate. 

Supervisory Responsibilities:

None

How you will benefit:

• Our Senior Personal Lines Underwriter will earn a competitive annual salary of $67,000 - $85,000 with annual bonus potential, based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• College level coursework in Business Administration or a related field, or the equivalent work experience
• CPCU, CIC, IIA or other insurance related coursework

Experience:

• Minimum two years property and casualty underwriting experience
• Analyzing, problem solving and making sound decisions
• Negotiating and resolving conflict
• Demonstrating proficient levels in operating and navigating within underwriting and processing computer programs and systems

Knowledge of:

In depth knowledge and understanding of the following:

• Underwriting policies, procedures and practices
• Insurance regulations and practices
• Property and casualty insurance products
• Property and casualty insurance terminology, contracts and forms
• Inspection techniques related to property and casualty insurance
• Quantitative measurements (loss ratio, production and profitability)
• Fair Credit Reporting Act as it relates to insurance

Ability to:

• Evaluate, accept, modify, reject or cancel complex personal lines risks in accordance with the underwriting guidelines
• Evaluate third party documentation to determine the level of risk to which the Company will be exposed.
• Make exceptions to guidelines, where appropriate, without risking the Company’s profitability 
• Collaborate and communicate effectively both verbally and in writing with key business partners
• Build, maintain and manage producer and customer relationships
• Assist in the education and development of Underwriters
• Identify and report non-compliant or unethical agent behavior
• Review special investigation referrals to determine if misrepresentation, concealment or fraud occurred
• Provide litigation depositions and testimony
• Work under pressure with a strong attention to detail, completing tasks by taking decisive or quick action
• Prepare and present unit activity reports and recommendations to management

Preferred Qualifications

Education:

• Bachelor’s degree in Business Administration or a related field
• CPCU, CIC, IIA or other insurance related designation

Experience:

• Working in a multi-state underwriting or sales environment to include independent agencies

Knowledge of:

• Knowledge of The Auto Club Group’s property/casualty insurance products and processing procedures
• Multi-state insurance regulations and practices
• Multi-state property and casualty insurance products
• ISO or similar bureau rating systems

Work Environment

Less than 10% of time is spent travelling to agent locations. This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.