Full-Time
Collections Representative
Updated on 9/4/2026
Concord Servicing
201-500 employees
Cloud-native loan servicing platform provider
No salary listed
Scottsdale, AZ, USA
In Person
Onsite work is required at the Arizona contact center; the posting also mentions Chandler, Arizona, creating a location discrepancy.
Bachelor's, Associate's
 Customer Experience & Support (1) |
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- Two to three years of experience in collections, loan servicing, or a related contact center environment.
- Working knowledge of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and other applicable consumer lending regulations.
- Strong negotiation and communication skills with the ability to resolve delinquencies effectively and empathetically.
- Proficiency with loan servicing platforms or customer relationship management systems, with the ability to learn proprietary software quickly.
- Excellent attention to detail and the ability to manage a high volume of accounts accurately and urgently.
- A high school diploma or equivalent is required.
- Must be able to work onsite at the Arizona contact center; the position is not eligible for remote work.
- Contact borrowers through inbound and outbound calls regarding past-due loan accounts and secure payment commitments.
- Negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines.
- Accurately document account activity, payment arrangements, and borrower interactions in the loan servicing system.
- Comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Consumer Financial Protection Bureau guidelines.
- Identify and escalate accounts requiring special handling, hardship assistance, or supervisor review.
- Meet or exceed individual performance metrics, including contact rates, promises to pay, and collector effectiveness.
- Collaborate with team members and leadership to resolve complex account issues and contribute to departmental goals.
- Maintain a professional and empathetic demeanor during borrower interactions.
- An associate’s or bachelor’s degree in a related field.
Concord Servicing provides credit administration solutions for originators, lenders, and institutional investors in specialty finance. It runs ConcordLink, a cloud-native, API-first platform that handles onboarding, real-time data, and portfolio management across loan servicing, collections, capital markets administration, and reporting. It differentiates itself by owning its technology and pairing software with experienced operations, and it has expanded through acquisitions like Orion First and Finley Technologies to grow into commercial finance and improve credit management capabilities. Its goal is to streamline and unify credit administration workflows and serve as the central hub for managing credit portfolios across multiple markets.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Arizona
Founded
1988
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Simplify's Take
What believers are saying
- March 2026 Finley acquisition added borrowing-base automation and investor reporting to ConcordLink.
- June 2025 Orion First brought equipment-finance portfolio management and expanded managed assets.
- January 2025 GTCR ownership and Dhruv Vakharia's CEO role signal continued acquisition capital.
What critics are saying
- California DFPI fined Concord on April 1, 2025, then settled May 7, 2025.
- A September 22, 2025 New York class action challenged Concord billing and late-fee practices.
- A second DFPI or CFPB action can cripple Concord's California licensing and institutional mandates.
What makes Concord Servicing unique
- Concord owns servicing and software, not just BPO, through ConcordLink and Finley.
- GTCR-backed acquisitions of Orion First and Finley extend Concord into commercial finance.
- Scottsdale-based Concord administers $60 billion and five million accounts across specialty finance.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
401(k) Retirement Plan
Wellness Program
Training Programs
Company News
Concord, a credit administration servicing and software company for specialty finance markets, has appointed Andrew Coffey as Senior Vice President of Sales. Coffey will drive growth across Concord's consumer loan servicing business. Coffey brings nearly 30 years of experience in loan servicing, having spent the first half of his career managing frontline teams across consumer unsecured, auto, home improvement and commercial lending. He most recently served as Chief Revenue Officer, responsible for new business development and client growth across multiple asset classes. Headquartered in Scottsdale, Arizona, Concord administers over $60 billion in assets under administration and supports more than five million accounts. The company is backed by GTCR.
Concord, the leading provider of credit administration servicing and software for specialty finance markets, today announced the acquisition of Finley Techno...