About the opportunity

The Manager of Customer Success (Growth Team), EMEA is a critical role within the field organization as you will be instrumental in developing the Customer Success talent at Contentful. The Growth Customer Success team is responsible for a high volume of renewals, expansions, and strategic relationship building.  You manage two different motions, Renewals and Customer Success. You will own the renewal and expansion targets for your team, constantly strategizing with the Global Sr Manager of Customer Success, Growth on new initiatives and processes to improve upon. 

Since your role is quota carrying, you own the EMEA forecast, identify and mitigate risks, tackle opportunities and constantly up-level your team through outstanding leadership and coaching. You will be actively engaged  with your team, involved in customer calls and offer support and guidance through complex sales and procurement processes. 

What to expect?

• Recruit, hire, train, and coach new team members
• Be a mentor and provide hands-on coaching and professional development for Renewal Managers and CSMs. 
• Create processes, set best practices and build replicable patterns for go to markets initiatives.
• Help scale the Growth Customer Success segment through automations. 
• Serve as a stakeholder and point of escalation internally and in customer engagements
• Conduct weekly forecasts with your Manager and oversee goals, metrics, and quota achievement
• Proactive collaboration with Account Executives and Regional Sales Directors to align on territory strategies. 

What you need to be successful?

• 4+ years of B2B SaaS Account Management as a manager or lead role and 5 + years in Account Management and/or Customer Success.  
• Experience negotiating contracts with enterprise customers
• Experience providing strong customer success experiences with customers 
• Familiarity with tools like Gainsight, Salesforce, and Tableau 
• Experience with a "land-and-expand" sales model
• Proven ability to manage a forecast 
• Proven ability to create high performing teams and lead them to success
• Consultative selling experience
• Excellent oral and written communication and presentation skills
• College degree (BA/BS)

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We valueWork-Life balanceandYou Time!A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. 
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• New hire office equipment stipend. Get the gear you need to work at your best

_#LI-Hybrid