Full-Time

Customer Success Manager

Updated on 7/23/2026

Pano AI

Pano AI

201-500 employees

AI-powered early wildfire detection platform

Compensation Overview

$98.2k - $120k/yr

+ Equity

Remote in USA

Remote

Category
Customer Experience & Support (1)
Required Skills
Sales

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Requirements
  • BS or BA degree.
  • At least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related field
  • Proficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentations
  • Demonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutions
  • Experience working in a cross-functional work environment and ability to
  • get things done
  • in a fast-paced environment
  • Skillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail
  • The ideal candidate will be passionate about environmental issues
  • Travel expectations approximately 15% to 25%
  • Strong ability to manage expectations of both team and customers and align with business goals
  • Desirable: strong preference for experience within a SaaS or enterprise software-related field
  • Desirable: MBA, MS, or relevant experience preferred
  • Desirable: The ideal candidate will be passionate about environmental issues
Responsibilities
  • Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams
  • Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
  • Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility.
  • Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs
  • Actively learn our client's needs to deliver the best solutions to their goals
  • Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy
  • Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges
  • Regularly present critical findings, strategic planning, and sometimes difficult information to clients..
  • Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context
  • Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions, and recommendations to help achieve success and drive adoption
  • Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients
  • Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering
Desired Qualifications
  • MBA, MS, or relevant experience preferred
  • The ideal candidate will be passionate about environmental issues

Pano.ai builds an AI-powered wildfire detection platform for fire departments and first responders. Its system, Pano Rapid Detect, processes feeds from ultra-high-definition cameras, satellites, and field sensors to spot wildfires early and send real-time alerts. Pano Stations on high points use 360-degree cameras and edge AI to detect, verify, and classify wildfire events within a 15-mile area, integrating multiple data sources. The goal is to help fire professionals respond faster and protect lives and property.

Company Size

201-500

Company Stage

Series B

Total Funding

$89M

Headquarters

San Francisco, California

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • Utilities need faster ignition detection as above-normal wildfire risk expands across western states.
  • Geofenced alerts and shared operations views fit multi-agency emergency coordination workflows.
  • Weather and spread-model partnerships strengthen Pano's decision-support value for utility customers.

What critics are saying

  • Utilities can delay purchases when budgets tighten and wildfire procurement cycles lengthen.
  • Point solutions from camera, weather, and modeling vendors fragment Pano's software advantage.
  • If first-detection accuracy slips, utilities lose trust and renewals weaken quickly.

What makes Pano AI unique

  • Pano combines AI detection, thermal imagery, and utility weather data in one workflow.
  • The 2026 release adds Technosylva forecasting and Time to Arrival estimates.
  • Pano monitors over 50 million acres and alerted on 735 fires in 2025.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Stock Options

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

-2%
Yahoo Finance
Feb 4th, 2026
Pano AI and Western Weather Group partner to deliver real-time wildfire detection and weather intelligence for utilities

Pano AI and Western Weather Group have announced a partnership to integrate AI-powered wildfire detection with real-time weather data for utilities and fire agencies. The collaboration enables utilities to view weather station data—including wind speed, direction, humidity and temperature—directly within Pano's wildfire intelligence platform. When smoke is detected, operators can immediately assess hyperlocal weather conditions on the same screen, viewing both current observations and conditions at the time of ignition. The unified system allows utilities to evaluate fire behaviour potential, prioritise response resources and determine whether preemptive de-energisation is warranted within minutes of detection. By consolidating visual confirmation and ground-level weather data in one platform, the integration aims to accelerate critical decision-making during time-sensitive wildfire response situations. Xcel Energy is currently a customer of both companies.

GlobeNewswire
Feb 4th, 2026
Pano AI and Western Weather Group Announce Partnership to Deliver Real-Time Situational Awareness for Utilities and Fire Agencies

Pano AI and Western Weather Group announce partnership to deliver real-time Situational Awareness for utilities and fire agencies. The integration combines AI-powered early detection with real-time weather data to accelerate utility and emergency response decisions. February 04, 2026 12:00 ET | Source: Pano AI SAN FRANCISCO, Feb. 04, 2026 (GLOBE NEWSWIRE) - Pano AI, the leading provider of AI-powered wildfire detection technology, and Western Weather Group (WWG), a premier provider of specialized weather forecasting, hardware, and monitoring solutions for utilities and energy companies, today announced a strategic partnership to deliver enhanced real-time situational awareness for utilities and fire agencies. "My team is now better equipped to determine threat levels to our infrastructure and coordinate protective measures before a small ignition becomes a major..." "The future of wildfire mitigation depends on bringing the industry's best technologies together in the moments that matter most," "By partnering with Western Weather Group, we're ensuring that when a fire is first detected, utilities have immediate access to the critical intelligence..." "Wildfire decisions are made in minutes, not hours, and hinge on local conditions," "Integrating WWG's weather station data into Pano's platform ensures that when smoke is detected, utilities instantly understand the ground-level weather..." "This partnership represents exactly the kind of integrated intelligence approach utilities need to stay ahead of wildfire risk," "My team is now better equipped to determine threat levels to our infrastructure and coordinate protective measures before a small ignition becomes a major..." "The future of wildfire mitigation depends on bringing the industry's best technologies together in the moments that matter most," "By partnering with Western Weather Group, we're ensuring that when a fire is first detected, utilities have immediate access to the critical intelligence..." "Wildfire decisions are made in minutes, not hours, and hinge on local conditions," "Integrating WWG's weather station data into Pano's platform ensures that when smoke is detected, utilities instantly understand the ground-level weather..." "This partnership represents exactly the kind of integrated intelligence approach utilities need to stay ahead of wildfire risk," "My team is now better equipped to determine threat levels to our infrastructure and coordinate protective measures before a small ignition becomes a major..." The partnership enables utilities to view WWG weather station data - including wind speed, wind direction, relative humidity, and temperature - directly within Pano 360, Pano's wildfire intelligence platform. When Pano detects smoke, operators can immediately assess hyperlocal weather conditions on the same screen, viewing both current observations and conditions at the time of ignition without switching between systems. This unified intelligence view accelerates critical decisions. Utilities can quickly evaluate fire behavior potential, prioritize response resources, and determine whether conditions warrant preemptive de-energization - all within minutes of detection. By consolidating visual confirmation and ground-level weather data in a single platform, the integration enables faster, more confident decisions during the most time-sensitive moments of wildfire response. "The future of wildfire mitigation depends on bringing the industry's best technologies together in the moments that matter most," said Arvind Satyam, Co-Founder and Chief Commercial Officer at Pano. "By partnering with Western Weather Group, we're ensuring that when a fire is first detected, utilities have immediate access to the critical intelligence they need to make informed decisions. This kind of collaboration elevates the entire industry and, most importantly, delivers better outcomes for the communities and infrastructure our customers protect." "Wildfire decisions are made in minutes, not hours, and hinge on local conditions," said Steve Miller, Chief Strategy Officer at Western Weather Group. "Integrating WWG's weather station data into Pano's platform ensures that when smoke is detected, utilities instantly understand the ground-level weather driving the event. When visual confirmation and real-time weather intelligence converge, utilities can make faster, more informed decisions to better protect communities and critical infrastructure." As a customer of both companies, Xcel Energy exemplifies the value of this integration. "This partnership represents exactly the kind of integrated intelligence approach utilities need to stay ahead of wildfire risk," said Michael Haydon, Director of Wildfire Mitigation Situational Awareness at Xcel Energy. "My team is now better equipped to determine threat levels to our infrastructure and coordinate protective measures before a small ignition becomes a major incident." About Pano AI Pano AI is the leader in AI-powered wildfire detection. Launched in 2020, the company provides advanced early detection and situational awareness solutions to fire agencies, utilities, governments and private landholders to help protect people, property, and infrastructure from catastrophic wildfires. With deployments across the U.S., Canada, and Australia, Pano AI is building a new standard for real-time wildfire intelligence. To learn more, visit www.pano.ai or follow the company on LinkedIn. About Western Weather Group Western Weather Group (WWG) delivers precision weather monitoring, forecasting, and risk-mitigation solutions for electric utilities, agriculture, and other weather-sensitive industries. For more than 20 years, WWG has combined durable, high-accuracy weather stations with decision-ready intelligence to help clients manage risk, improve performance, and meet regulatory requirements. Headquartered in Chico, California, WWG provides end-to-end weather station solutions, from design and installation to calibration, data management, and ongoing support, enabling organizations to operate safely, efficiently, and with confidence. To learn more, visit westernwx.com or follow Western Weather Group on LinkedIn. Media Contact: Jennifer Spoerri (415) 577-0171

PR Newswire
Feb 3rd, 2026
Technosylva and Pano AI partner to unify predictive wildfire modelling with real-time detection for utilities

Technosylva and Pano AI have announced a strategic partnership to integrate predictive wildfire modeling with real-time detection for utilities and fire agencies. The collaboration will connect Technosylva's risk forecasting and fire spread analysis with Pano AI's live camera detection and incident intelligence. The technical integration aims to provide operational teams with a unified view combining predictive intelligence and real-time monitoring. Technosylva simulations will appear within Pano's incident management environment, whilst Pano's visual confirmation will integrate into Technosylva's modelling software. The partnership addresses the challenge of reconciling fragmented data across separate systems during wildfire operations. Both companies will work with select mutual customers to validate deployments before broader availability. The integrated approach is designed to support faster decision-making across planning, operations and emergency response.

SmartEnergy
Jun 18th, 2025
AI-powered wildfire detection startup Pano AI raises another $44m in the US

Artificial intelligence (AI)-powered wildfire detection startup Pano AI has announced the close of a $44 million Series B funding round, bringing its total amount raised to $89 million.

Business News Australia
Jun 17th, 2025
Bushfire detection platform Pano AI raises $68m as global take-up ignites growth plans

Bushfire detection platform Pano AI raises $68m as global take-up ignites growth plans.