Client Delivery Lead

Job Description

THE ROLE

The Client Delivery Lead (CDL) at Telefónica Tech is a senior client-facing leader responsible for building trusted partnerships, driving account growth, and ensuring end-to-end delivery success. The CDL sits at the intersection of Delivery and Business Development, acting as a strategic advisor for key client relationships. You will partner with client executives to shape strategy, co-create transformation roadmaps, and orchestrate Telefónica Tech’s full technology portfolio to deliver measurable business outcomes. While the CDL role spans all Telefónica Tech service lines, this position has a particular focus on Data & AI engagements, often as the initial engagement — working with clients to help them leverage data as a strategic asset, modernise platforms, and unlock value through analytics, governance, and automation. This is a role for someone with exceptional commercial acumen, deep client empathy, and the ability to bridge strategic thinking with operational delivery.

Client Partnership & Strategy

• Build and nurture long-term, trusted relationships with client executives, influencing at C-suite and board level.
• Develop and execute a multi-year account strategy aligned with both client objectives and Telefónica Tech’s growth ambitions.
• Act as a trusted advisor, helping clients navigate their digital transformation journey across Cloud, Data & AI, Cyber Security and Business Applications.
• Champion the client’s voice within Telefónica Tech, ensuring their goals are translated into actionable outcomes.

Sales & Business Development

• Supports the Sales Executive and Service Lines, respectively, in achieving revenue growth and overall profitability.
• Identify and pursue opportunities for cross-sell and up-sell across Telefónica Tech’s practices and service lines.
• Lead pre-sales solutioning and commercial strategy in partnership with Sales Executives, Solution Consultants and Practice Heads/CTO's.
• Shape compelling, outcome-driven proposals and presentations that articulate client value and measurable impact.
• Contribute to account growth planning, innovation initiatives, and client reference-ability efforts.

Delivery & Execution Oversight

• Maintain end-to-end accountability for delivery performance and client satisfaction across all projects and services within your accounts.
• Partner with project and service managers to ensure deliverables meet scope, schedule, cost, and quality commitments.
• Run governance forums such as quarterly business reviews (QBRs) and client steering meetings to maintain alignment and transparency.
• Identify and mitigate risks early, protecting both client trust and Telefónica Tech’s commercial performance.

Financial & Operational Stewardship

• Ensure financial discipline across the account — from utilisation and margin protection to billing accuracy and cash flow performance.
• Drive operational efficiency and profitability by monitoring delivery costs, productivity, and service-level adherence.
• Proactively manage change requests and ensure all commercial impacts are captured and approved.
• Report and forecast account performance against key financial KPIs.

Leadership & Collaboration

• Lead and inspire cross-functional account teams, including Sales, Delivery, Solution Architects and Subject Matter Experts.
• Foster collaboration across Telefónica Tech’s practices to deliver integrated, scalable and future-ready client solutions.
• Support and mentor team members to develop both technical and commercial capability.
• Promote a culture of openness, accountability, and high performance, consistent with Telefónica Tech’s values.

Qualifications

What experience/skills do I need?

• Minimum 3 years’ experience in Data & AI transformation engagements across at least 3 of the following:
  • Experience working in a Cloud environment (ie. Azure, AWS or GCP)
  • Delivery of data platform modernisation programmes utilising medallion architectures implementing via the likes of Databricks, Snowflake and Power BI
  • Analytics Strategy
  • CI/CD and Automation Delivery
  • Target Operating Models (TOM)
  • Data Governance (structured and unstructured)
  • Data Science and AI initiatives (ie. AI Governance, Databricks Genie, Mosaic AI, LLM’s, Co-Pilot)
• Proven success in client partnership, account leadership or delivery management roles within a technology services organisation.
• Demonstrated experience managing and delivering complex commercial or public sector accounts (£3m+ revenue per client per annum).
• Proven track record of driving account growth (sales/revenue) of 10% or more year-on-year on at least two major client engagements within the last 5 years.
• Strong background across Data, Cloud, Cybersecurity, or Digital Transformation programmes.
• Experience driving account growth through renewals, cross-sell, and up-sell initiatives.
• Solid understanding of service delivery models, including Managed Services and Professional Services.
• Commercial acumen and experience with P&L ownership, SOWs, pricing models (T&M, Fixed Price), and invoicing/cash flow management.
• Understanding of data-led digital transformation and how data and analytics enable business outcomes.
• Excellent communication, negotiation, and influencing skills at senior stakeholder levels.
• Strong leadership, collaboration, and team development capabilities.

Additional Information

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.