We are seeking a Customer Service Representative (English) to serve as the primary contact for customers, agents and clients in the US and Canada.  This individual determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity, and time-service standards. Focus on providing timely and professional customer service is essential.

Founded in 1930 and now part of One80 Intermediaries, van Wagenen serves financial institutions of all sizes, providing lender-placed insurance solutions and specializing in insurance tracking products.

Training is provided the first 2 weeks to learn the systems, procedures, and documentation and continued guidance to help you learn and succeed!

Available Schedules:

• Monday - Friday, 10:30 AM - 7:00 PM Central Time
• Tuesday - Friday, 10:30 AM - 7:00 PM Central Time and Saturday, 7:00 AM - 4:00 PM Central Time

Your Impact:

• Talk with customers, agents, and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response, and outstanding customer issues. These calls will be both in an inbound and outbound fashion.
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer, and client information.

Successful Candidates Will Have:

• High school diploma or equivalent required.
• Must have at least six months of customer service-related experience.
• Must be fluent in English (speaking, spelling, and grammar).
• Ability to type 30+ words per minute (WPM) with a general PC software knowledge in the following - database, internet, spreadsheet, word processing, and email. 
• Ability to maneuver between multiple applications.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay for this position is $15.50 per hour plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada.  As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business.  Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, we were ranked 14th largest broker in the U.S. by Business Insurance. 

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80’s California Job Applicant Privacy Notice .