Full-Time

Customer Experience Coordinator

IXL Learning

IXL Learning

501-1,000 employees

Online lessons for K-12 subjects

Data & Analytics
Education

Junior, Mid, Senior

Raleigh, NC, USA

Required Skills
Communications
Requirements
  • BA/BS
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Self-starter who takes initiative and is able to work independently and also as a team
  • Detail-oriented and exceptionally organized
  • Interest in K-12 education
Responsibilities
  • Respond to user concerns regarding a wide range of topics related to TPT's site policies
  • Review and take enforcement actions on content flagged as violating TPT's Content Guidelines
  • Respond to other user concerns across the CX intake channels
  • Collaborate with the rest of the CX team on refining TPT's approach to policy enforcement
  • Support the maintenance of the TPT policy library by identifying policies in need of updates or new areas for policy development
  • Serve as an internal and external cross-functional expert on topics related to TPT's Content Guidelines and other policies

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

24%

Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days