Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Manages the day-to-day activities of a team of Underwriters and may manage title professionals and support personnel that provides underwriting support and expertise to company personnel, attorneys, and customer(s), related to the issuance of real estate title insurance commitments and policies. Utilizes underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance and provide guidance in the performance of real estate settlement services. Develops and retains a commercial agent and customer client base.

HOW YOU’LL CONTRIBUTE

Manages and sets priorities of the daily operations of the Miami business unit of National Commercial Services division.
Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for title operations. Provides direct and indirect supervision of teams.
Contributes to underwriting reviews
Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations. May get input from Senior Management/Executive Management.
Act in a senior capacity with a national footprint for providing commercial underwriting service and support to attorneys and direct division personnel involved in commercial transactions.
Develop and maintain effective business relationships with assigned attorneys and customers to develop and retain profitable business.
Retain and expand National Commercial Division relationships throughout national market by assessing the clients’ potential for growth in the commercial market and serving their underwriting needs.
Use underwriting standards and guidelines within delegated authority limits to underwrite the issuance of title insurance and provide guidance in the performance of real estate settlement services.
Communicate proactively with and respond to internal and external customers in a timely manner.
Is highly visible in Florida marketing area by attending real estate industry functions and participating in community and real estate events.
Working with Senior Management, develops underwriting strategies.
Assesses and develops underwriting operational plans and works with other Senior Management to ensure that plans are integrated with broader strategies
Partners with other departments to align underwriting tactics with industry standards. Confers with Senior and Executive Management regarding departmental requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support the business.
Train the underwriting team to ensure integrity of underwriting activities and processes.
Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

Law Degree required.
5-7 years of underwriting experience with focus on complex commercial transactions.
Experience in a supervisory or management role preferred
National Commercial experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
Actively recruits, retains, and develops talent and holds employees accountable for results. Leads change, manages conflict, and fosters collaboration.
Drives and models customer loyalty, manages customer expectations, solicits customer feedback, and ensures commitments are met.
Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
Excellent understanding of concepts, practices and procedures of commercial real estate titles and closing.
Strong knowledge of Federal and State regulations related to real estate title insurance and settlement services.
Demonstrated leadership with the ability to lead others in effectively implementing programs and projects.
Excellent interpersonal and coaching skills.
Ability to diagnose and analyze problems, identify, and drive appropriate solutions, and achieve desired results.
Strong organizational skills, able to multi-task, prioritize, timely respond and work under pressure.
Ability to build relationships and create rapport at all organizational levels.
Ability to ‘think outside the box’ and make unique yet sound decisions to resolve complex issues.
Excellent verbal and written communication skills.
Business acumen, strategic, ability to develop others and influence change.
Exercises confidence, sound judgment and decision making.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Commercial Underwriting Manager

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