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Full-Time

Customer Support Manager

Posted on 5/15/2024

Bits

Bits

11-50 employees

Credit-building through subscription services

Financial Services

Mid, Senior

London, UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Management
Customer Service
Requirements
  • Previous experience in a customer support management role
  • Proven track record of delivering excellent customer service and satisfaction
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to handle escalated customer issues and find effective resolutions
  • Good problem-solving and decision-making abilities
  • Knowledge of customer support software and tools
  • Bachelor's degree in a relevant field is preferred
Responsibilities
  • Manage and lead a team of customer support representatives, including hiring, training, and performance management
  • Develop and implement customer support strategies and procedures to improve customer satisfaction
  • Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction
  • Monitor and evaluate team performance to identify areas for improvement and implement training and development programs
  • Collaborate with cross-functional teams to address customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices in customer support

Bits is a credit-building service that offers a single monthly subscription to help users build credit, leveraging technologies to report to major credit referencing agencies such as ClearScore, Credit Karma, Experian, Equifax, and TransUnion. The service also provides educational videos, a credit score simulator, and a digital store card as part of its offerings.

Company Stage

Seed

Total Funding

$407.6K

Headquarters

null, United Kingdom

Founded

2018

Growth & Insights
Headcount

6 month growth

70%

1 year growth

54%

2 year growth

30%
INACTIVE