Full-Time
Guest Services Agent
Updated on 8/1/2026
Highgate
1,001-5,000 employees
Hospitality and travel-focused venture capital
Compensation Overview
$18 - $21/hr
Middletown, RI, USA
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or equivalent is required.
- Computer experience is required.
- The employee must be able to work flexible and sometimes long hours.
- The employee must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- The employee must be able to stand during the entire shift.
- The employee must be able to communicate effectively, both verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- The employee must be able to listen effectively, understand concerns, and clarify concerns raised by employees and guests.
- The employee must be able to multitask and prioritize departmental functions to meet deadlines.
- The employee must attend all required hotel meetings and trainings.
- The employee must maintain regular attendance in compliance with hotel standards and scheduling requirements.
- The employee must maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- The employee must comply with hotel standards and regulations to encourage safe and efficient hotel operations.
- The employee must be able to handle problems by anticipating, preventing, identifying, and solving them as necessary.
- The employee must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
- The employee must be able to cross-train in other hotel-related areas.
- The employee must be able to maintain confidentiality of information.
- The employee must show initiative by anticipating guest or operational needs.
- Greet and welcome all guests approaching the front desk in accordance with hotel standards.
- Maintain proper operation of the private branch exchange console, if applicable, and ensure that hotel standards are met.
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Log and deliver packages, mail, and messages to guests and meeting rooms.
- Review the front-office log and trace file daily.
- Answer guest inquiries about restaurants, transportation, entertainment, and related services.
- Follow all cash-handling and credit policies.
- Maintain awareness of rates, packages, and special promotions listed in the Red Book.
- Maintain familiarity with all in-house groups.
- Maintain awareness of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Maintain familiarity with hospitality terminology.
- Maintain knowledge of emergency procedures and assist as needed.
- Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette when communicating with other employees.
- Operate all relevant aspects of the front-desk computer system.
- Complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Complete a bucket check, room-rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for shift closing according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe-deposit boxes.
- Maximize productivity, identify problem areas, and assist in implementing solutions.
- Perform other duties as requested by management.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Customer service experience is preferred.
HTV (Highgate Technology Ventures) serves as the strategic venture capital arm of Highgate, investing in technology companies that serve hospitality and travel. It backs early-stage and growth-stage startups, mainly Seed and Series A in the U.S. and Europe, with focus areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, restaurant technology, and data analytics, to help these firms scale while leveraging Highgate’s platform. HTV differentiates itself through hospitality domain expertise, a large operating base of over 500 owned/managed hotels and 84,000+ rooms, and access to Highgate’s network and $20B+ in assets under management. The goal is to grow tech-enabled hospitality and travel ecosystems and create value for both portfolio companies and Highgate by aligning growth with the firm’s strategic assets and reach.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
N/A
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Simplify's Take
What believers are saying
- HTV led a $9M Series A round for ROH in April 2025, reinforcing early-stage tech focus
- Highgate assumed Lotte New York Palace management in early 2025, integrating AI-driven revenue systems
- InnVentures now manages 85 Embassy Suites properties after acquiring Oregon and Washington locations in 2025
What critics are saying
- Scammers impersonating Highgate via highgatetrading.com risk 70–85% brand damage within 6–12 months
- B1 credit rating with 10.9% default probability constrains funding for the $230M InterContinental NYC renovation
- SONFI exclusivity limits adoption of emerging AI hospitality solutions from Oracle or Guestline within 9–12 months
What makes Highgate unique
- Highgate operates 79,348 keys across 400+ properties with $15B+ in assets under management
- Highgate Technology Ventures targets Seed and Series A hospitality tech startups in North America and Europe
- Highgate leverages proprietary revenue tools and operator-first playbook to maximize hotel asset value
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Sick Leave
Paid Vacation
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 20%1 year growth
↑ 20%2 year growth
↑ 20%BW 839: capital, character & the new luxury landscape. As boutique hospitality continues to evolve, the industry's next phase is being shaped by a powerful combination of investment activity, experiential... Ariela Kiradjian As boutique hospitality continues to evolve, the industry's next phase is being shaped by a powerful combination of investment activity, experiential differentiation, and a growing appetite for place-driven luxury. From major transactions and resort developments to design-forward openings and culturally immersive dining experiences, this week's headlines reveal an industry increasingly focused on creating value through identity rather than scale. Industry activity underscores the continued strength of the luxury and boutique segments. Leadership changes at Braemar Hotels & Resorts signal a new chapter for the company as it moves toward greater independence, while billionaire Naguib Sawiris' €100 million luxury resort investment highlights the growing appeal of emerging destinations as travelers seek experiences beyond traditional luxury hubs. At the same time, a recent JLL report projects a surge in luxury hotel transactions, reinforcing investor confidence in high-end hospitality assets. That momentum is echoed by Highgate's takeover of the Lotte New York Palace, a move that reflects how operational expertise, brand positioning, and strategic acquisitions are becoming increasingly interconnected across the global hotel landscape. New hotel openings further illustrate how luxury continues to diversify. In Las Vegas, Lisa Vanderpump's new boutique hotel introduces a highly personalized hospitality concept that blends entertainment, design, and lifestyle branding. In New York's Hudson Valley, Foster Supply Hospitality's latest project in Newburgh demonstrates the continued appeal of adaptive reuse and destination-driven development. Along Italy's most iconic lakefront, new Lake Como hospitality projects are capitalizing on one of the world's most enduring luxury destinations, while the Maldives welcomes a wave of new luxury resort brands as developers seek to meet growing demand for experiential, ultra-luxury escapes. Design remains central to how hotels distinguish themselves in an increasingly competitive market. A Ken Fulk-led redesign demonstrates how thoughtful renovation can reposition an asset while preserving its legacy. In Mexico City, the Lamartine Hotel showcases a contemporary approach to urban hospitality that balances architecture, neighborhood identity, and residential comfort. Denmark's Cori Hornbæk embraces a more intimate design philosophy rooted in simplicity and connection to place, while collaborations between hospitality and lifestyle brands - such as Hartmann Luggage's partnership with The Beatrice Hotel - illustrate how guest experiences increasingly extend beyond the hotel stay itself. Food and beverage continue to serve as one of hospitality's most influential cultural touchpoints. Noma's highly anticipated Los Angeles residency demonstrates the enduring power of destination dining to drive travel demand and global attention. In Portugal, Malhadinha's celebration of wine, gastronomy, and rural hospitality highlights the growing appeal of immersive culinary experiences rooted in local culture. Meanwhile, New York's museum restaurants are redefining the intersection of art, dining, and social engagement, while Venice's newest design-forward restaurant demonstrates how storytelling, atmosphere, and visual identity have become as important as the menu itself. Taken together, these developments point toward a hospitality sector where luxury is increasingly measured by distinctiveness, cultural relevance, and emotional connection. Investment remains strong, but capital is flowing toward concepts that offer more than accommodation alone. Whether through design, culinary programming, adaptive reuse, or destination creation, the industry's most successful players are proving that the future of hospitality belongs to those who can transform a stay into a meaningful experience.
Chaser teamed up with Highgate to absolutely smash it with a massive win by a considerable margin.