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Customer Success Manager
Commercial
Posted on 9/15/2022
INACTIVE
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Requirements
  • 5-7 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software platform
  • Protecting renewals for a book of Enterprise-grade (250K+ ARR) customers through driving adoption of tools and influencing customers - you have consistently over-achieved
  • Measuring software ROI
  • Understanding of sales processes, methodologies, and strategies. Knowledge of the Sales Engagement space and content sequencing strategies
  • Exposure to Sales Engagement or Marketing Automation Software and how they integrate with CRMs
Responsibilities
  • Strategic & Critical Thinking - you connect the dots between objectives and action and can answer t customer needs [vs. what they asked]. There is no 'one size fits all approach to solving problems, and you use data and solid judgment to back up your approach
  • Outcomes Focused - you focus on the actions and behaviors that influence outcomes and hold yourself and your customers accountable
  • Proactivity - you understand the big picture and are consistent in your efforts to guide customers on the path to success. This includes anticipating/resolving risks, strategically tapping internal resources, and maintaining precise alignment on success criteria
  • High EQ - an active listener and incredibly present, you pick up on the non-verbal cues and understand the tone of the conversation and how to communicate the right message to each audience member
  • Trusted advisor - you are highly credible, able to engage internal and external stakeholders and align them to a shared vision. You know your customers, what they value, where they are in their maturity, and how to help them unlock their potential
Outreach

1,001-5,000 employees

Sales engagement platform
Company Overview
Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.
Benefits
  • Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.
  • Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.
  • 401k: A competitive plan to help you save for retirement.
  • Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.
Company Core Values
  • We are hungry craftspeople - we’re obsessed with continuous improvement.
  • We have grit and perseverance - we know that true champions have the will to break through walls.
  • We are one with our customers - we treat their pain and success as our own.
  • We’re always honest - with ourselves, our colleagues and our community.
  • We got your back - working at Outreach means you’re part of a family where no matter what, we’ll help you accomplish ever great feats and celebrate with you.
  • We take ownership - each of us is responsible for our collective success, and we expect you to represent your authentic self.
  • We find strength in diversity, equity and inclusion - we go out of our way to find different points of view that challenge our own perspective