Investor Capital Services

POSITION SUMMARY

The Global Treasury team is recently formed within the Global Markets Operations group at KKR. The Global Treasury Team, supports all treasury and cash management operations. This includes capital calls and distributions, deal funding and closing, bank account management, FX settlements, liquidity management, credit, and more. As the team shifts their focus to continuous improvement, they are seeking a high performing individual who excels when operating in a fast-paced, deadline-oriented environment. 

This role is intended to work in close coordination with the KKR Client Services team and the Global Treasury team to establish a joint treasury / client servicing operating model across all asset classes including credit, private equity, and co-investments.  The Specialist will serve the primary point of contact for all treasury-related client inquiries with the goal to investigate, troubleshoot, and resolve all treasury-related matters in timely manner and in accordance with the standards of the Client Services team. The role will work hand in hand with members based in New York while expanding the global footprint of the Investor Capital Services team.

KEY RESPONSIBLITIES

• Coordinate with KKR’s Global Client Services Team on client communications and follow-ups, maintaining high levels of service and high standards of written communications from the Treasury standpoint
• Serve as main point of contact for client inquiries including but not limited to missing distributions, missing capital calls, incorrect wire instructions, and duplicate payments
• Maintain investor wire details in accordance with the KKR Wire Instruction policy including wire details obtained during onboarding and managing updates to existing instructions.
• Coordinate with bank and internal teams to resolve investor requests
• Participate in creating and documenting enhanced workflows available with the enhancement of technology and realignment of resources, including but not limited to;
  • treasury management system implementation and reporting
  • Inquiry management system
  • Team’s global realignment of processes

OTHER RESPONSIBLITIES MAY INCLUDE

• Establish a systematic workflow process outside of email internally across stakeholders via technology and group coordination
• Work with internal groups and service providers to enable automated reconciliations and monitoring for exception-based cash rec items
• Assist with tracking incoming capital calls and management fee calls from investors
• Establish operating model and escalation protocol with third party fund administrators.
• Coordination production of legal documents related to bank account details (Bank letters, incumbency certificates, etc.).
• Develop secure workflows for wire instructions internally and externally
  • Assist with Audits and SOX compliance
  • Prepare periodic and ad-hoc reporting
  • Broad support of the Treasury team
  • Assist with standardization of processes
• Assist with cash management

CRITICAL COMPETENCIES FOR SUCCESS

• Bachelor’s degree with a strong academic record from an accredited college or university; advanced degree a plus
• 2–5 Years of relevant experience, preferably working in treasury management, financial services, consulting, financial administration or law
• Prior relevant client service experience, ideally at an alternative asset management firm, and a commitment to providing best-in-class service
• Highly organized, detailed oriented, efficient and able to meet deadlines in a high-pressure environment
• Process and technology oriented
• Demonstrated Treasury Management System experience
• Proficiency in Microsoft Excel
• Self-starter with strong verbal and written communication skills
• Accountable, with a strong sense of professionalism and integrity
• Strong interpersonal skills with the ability to partner effectively in a team and build trust and confidence of a broad base of colleagues, and a good sense of humor
• Highly organized with exceptional attention to detail and excellent follow-through
• Grace under pressure, a strong work ethic, 24/7 service mentality and a positive attitude.
• Ability to identify, escalate, and resolve problems/issues

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