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Full-Time

Senior Manager of Account Management

Confirmed live in the last 24 hours

Covetool

Covetool

51-200 employees

Cloud-based software for energy-efficient building design

Data & Analytics
Industrial & Manufacturing
Energy

Senior, Expert

Atlanta, GA, USA

Hybrid work arrangement.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Marketing
Requirements
  • Minimum of 4-8 years of experience in account management, sales or a related field, with at least 3 years in a leadership role. Sales Managers encouraged to apply.
  • Proven track record of managing high-performing account management teams in a B2B or SaaS environment.
  • Strong leadership and people management skills with a demonstrated ability to inspire, mentor, and motivate teams.
  • Excellent communication and relationship-building skills with both internal stakeholders and external clients.
  • Strategic thinker with strong analytical skills and the ability to translate data into actionable insights.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Knowledge of CRM software and project management tools, with the ability to utilize them effectively.
  • Bachelor's degree in business, marketing, or a related field.
Responsibilities
  • Lead, mentor, and develop a team of account managers to achieve revenue retention goals and ensure client satisfaction.
  • Develop and implement strategies to transition clients from legacy products to new services with minimal churn.
  • Work closely with the sales to ensure a seamless client experience from onboarding to retention and growth.
  • Work closely with the services team to ensure a smooth and positive delivery on all projects.
  • Build and maintain strong relationships with key clients, ensuring high levels of services utilization and satisfaction.
  • Proactively identify opportunities for account growth and cross-sell or upsell relevant services.
  • Address client concerns and escalate issues when necessary, ensuring a quick resolution and a positive outcome.
  • Own and drive Gross Revenue Retention (GRR) for business accounts, ensuring that retention goals are consistently met.
  • Analyze and report on account performance, identifying trends, risks, and opportunities for improvement.
  • Oversee the timely and successful delivery of our services to clients, ensuring that all contractual obligations are met.
  • Develop and refine processes to ensure efficiency and scalability within the account management function.
  • Work with cross-functional teams to improve the service offering based on client feedback and usage patterns.
  • Foster a culture of accountability, performance, and client-centricity within the Account Management team.
  • Provide regular coaching, feedback, and performance evaluations to ensure team members meet individual and team goals.
  • Collaborate with HR on talent acquisition, development, and retention strategies for the Account Management team.

Cove.tool offers a cloud-based software platform that helps architects, engineers, and contractors design energy-efficient and sustainable buildings. The platform uses data analytics to evaluate design elements like energy use and HVAC systems, allowing users to see how changes affect energy performance and carbon emissions. What sets Cove.tool apart is its user-friendly interface and subscription model, making it accessible to a wide range of clients. The company's goal is to promote energy-efficient building practices and support global sustainability efforts.

Company Stage

Series B

Total Funding

$36.9M

Headquarters

Atlanta, Georgia

Founded

2017

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-18%

2 year growth

-22%
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Simplify's Take

What believers are saying

  • Cove.tool's recent $30 million Series B funding round, led by prominent investors like Coatue and Robert Downey Jr.'s FootPrint Coalition, positions the company for significant growth and product expansion.
  • The introduction of AI-powered features like project.assist and design.assist enhances the platform's utility, making it a game-changer for architects and engineers focused on sustainability.
  • Partnerships with companies like SolaBlock and YKK AP America Inc. expand cove.tool's influence and integration within the AEC industry, promoting the adoption of sustainable building practices.

What critics are saying

  • The rapidly evolving green building sector requires continuous innovation, and cove.tool must consistently update its platform to stay ahead of competitors.
  • Dependence on subscription fees and specialized consulting services may limit revenue diversification, making the company vulnerable to market fluctuations.

What makes Covetool unique

  • Cove.tool leverages AI-powered sustainability consulting, setting it apart from traditional AEC software solutions that lack advanced analytical capabilities.
  • The platform's ability to provide real-time, data-driven insights into energy performance and carbon emissions offers a unique value proposition in the green building sector.
  • Recognition by TIME Magazine as one of America's Top GreenTech Companies of 2024 underscores its innovative approach and industry leadership.