Full-Time

Senior Manager of Account Management

Posted on 9/20/2024

Covetool

Covetool

51-200 employees

Cloud-based software for energy-efficient building design

Data & Analytics
Industrial & Manufacturing
Energy

Senior, Expert

Atlanta, GA, USA

Hybrid work arrangement.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Marketing
Requirements
  • Minimum of 4-8 years of experience in account management, sales or a related field, with at least 3 years in a leadership role. Sales Managers encouraged to apply.
  • Proven track record of managing high-performing account management teams in a B2B or SaaS environment.
  • Strong leadership and people management skills with a demonstrated ability to inspire, mentor, and motivate teams.
  • Excellent communication and relationship-building skills with both internal stakeholders and external clients.
  • Strategic thinker with strong analytical skills and the ability to translate data into actionable insights.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Knowledge of CRM software and project management tools, with the ability to utilize them effectively.
  • Bachelor's degree in business, marketing, or a related field.
Responsibilities
  • Lead, mentor, and develop a team of account managers to achieve revenue retention goals and ensure client satisfaction.
  • Develop and implement strategies to transition clients from legacy products to new services with minimal churn.
  • Work closely with the sales to ensure a seamless client experience from onboarding to retention and growth.
  • Work closely with the services team to ensure a smooth and positive delivery on all projects.
  • Build and maintain strong relationships with key clients, ensuring high levels of services utilization and satisfaction.
  • Proactively identify opportunities for account growth and cross-sell or upsell relevant services.
  • Address client concerns and escalate issues when necessary, ensuring a quick resolution and a positive outcome.
  • Own and drive Gross Revenue Retention (GRR) for business accounts, ensuring that retention goals are consistently met.
  • Analyze and report on account performance, identifying trends, risks, and opportunities for improvement.
  • Oversee the timely and successful delivery of our services to clients, ensuring that all contractual obligations are met.
  • Develop and refine processes to ensure efficiency and scalability within the account management function.
  • Work with cross-functional teams to improve the service offering based on client feedback and usage patterns.
  • Foster a culture of accountability, performance, and client-centricity within the Account Management team.
  • Provide regular coaching, feedback, and performance evaluations to ensure team members meet individual and team goals.
  • Collaborate with HR on talent acquisition, development, and retention strategies for the Account Management team.

Cove.tool provides a cloud-based software platform that helps professionals in the architecture, engineering, and construction (AEC) industry design buildings with a focus on energy efficiency and sustainability. The platform uses advanced algorithms and data analytics to analyze various design elements, such as energy use intensity, lighting, HVAC systems, and shading effects. Users can input different design variables to see how changes impact energy performance and carbon emissions, enabling them to make informed decisions that lead to cost savings and environmental benefits. Unlike many competitors, Cove.tool offers a user-friendly interface and a subscription-based model that allows clients to access the software and receive specialized consulting services for complex projects. The goal of Cove.tool is to support the creation of energy-efficient buildings and contribute to global sustainability efforts.

Company Stage

Series B

Total Funding

$35.7M

Headquarters

Atlanta, Georgia

Founded

2017

Growth & Insights
Headcount

6 month growth

-15%

1 year growth

-21%

2 year growth

-23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition by TIME as a top GreenTech company boosts cove.tool's industry credibility.
  • Partnerships with companies like SolaBlock enhance product offerings and market reach.
  • Growing demand for AI-powered sustainability solutions supports cove.tool's business model.

What critics are saying

  • Increased competition from new startups may challenge cove.tool's market position.
  • Economic downturns could affect subscription renewals and revenue stability.
  • Dependence on third-party technologies like SolaBlock may pose operational risks.

What makes Covetool unique

  • Cove.tool integrates AI to optimize building design for energy efficiency and sustainability.
  • The platform offers real-time data analytics for informed decision-making in building projects.
  • Cove.tool's subscription model provides scalable access to advanced sustainability consulting services.

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