Full-Time
Resident Solutions Architect
Posted on 3/23/2023
Enterprise search & knowledge management software
Compensation Overview
$130,000 - $275,000Annually
Senior
Palo Alto, CA, USA
- Clear Communicator: professional presentation and interaction skills with both customers and internal teams
- Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
- Drive: ability to engage in and handle multiple issues of different priorities gracefully
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Software development experience in at least two of the following: Python, Java, Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis, code analysis, end-to-end transaction tracing
- Networking expertise: a deep understanding of networking, including cloud and on-premise networking
- Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
- Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
- Communication: professional presentation and interaction skills with both customers and internal teams
- Project planning: plan and execute the implementation of customer projects
- Self-motivated: a proactive approach to delivering service to customers
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- Pre or Post-sales Solution Architect experience in a product-led company is a huge plus
- Bachelor's Degree in Computer Science or equivalent with at least three years of industry experience or Masters in Computer Science or equivalent with at least 1 year of industry experience
- Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship
- Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
- Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
- Identify opportunities with the customer to expand the use of Glean within their business application architecture
- Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
- Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
- Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
- Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
- Be an active member of the Glean customer technical community
At Glean, their mission is to empower more than a million learners with the confidence and ability to build useful knowledge.
Company Stage
Series D
Total Funding
$355.3M
Headquarters
Palo Alto, California
Founded
2019
6 month growth
↑ 60%1 year growth
↑ 120%2 year growth
↑ 315%Benefits
Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.