Full-Time
340B Lead, Technical Customer Success
Posted on 8/26/2025
Plenful
51-200 employees
SaaS platform automating pharmacy workflows
No salary listed
Remote in USA
Remote
 Sales & Account Management |
|---|
- 5+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or a related field
- Ability to explain complex technical problems in concise communication
- Experience in the healthcare industry and preferably within the 340B, TPA, and pharmacy analytics space
- Mentored and guided team members in effective implementation and problem-solving
- Successfully served as a senior escalation point for complex technical issues, resolving critical roadblocks
- Proficient in SQL
- Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
- Familiarity with code (Python, YAML, etc.)
- Excellent verbal and written communication skills
- Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
- Ability to serve as a senior technical point of escalation, representing Plenful externally on technical matters and ensuring clear, credible communication with customers during escalations or complex implementations
- Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
- Highly organized, able to manage multiple accounts, and prioritize tasks independently.
- Own implementation outcomes and long-term success for use cases in our 340B Suite, serving as the subject matter expert to guide early alignment, efficient and robust implementations, and scalable support mechanisms for a critical and growing segment of our business
- Serve as a player-coach on our Technical Customer Success team, balancing hands-on technical leadership with building a high-performing team that can manage 340B implementations day-to-day
- Drive time-to-value for our 340B customers by designing efficient, repeatable implementation templates and playbooks, and continuously refining onboarding workflows
- Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering to gather requirements, configure solutions, and ensure ongoing value delivery
- Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations—directly unblocking implementations when needed
- Build tight feedback loops with Product and Engineering, ensuring customer insights shape roadmap priorities and product enhancements
- Own KPI outcomes for 340B implementations including time to value, customer satisfaction, and resolution times, and ensure the team is tracking and exceeding targets.
- A genuine interest in healthcare and making the industry more efficient
- Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members
- A bias toward action and enjoyment working in a dynamic, fast-moving environment
Plenful automates pharmacy operations by offering a SaaS platform that connects with existing data sources like Electronic Health Records (EHRs) and Pharmacy Management Systems (PMSs) to streamline workflows. Its system centralizes data and uses a mix of AI and rules-based logic, along with proprietary OCR, to automate manual tasks and reduce errors. The platform provides pre-configured workflows built from industry best practices and requires zero-code integration, making it easy to deploy within healthcare settings. Compared to generic automation tools, Plenful focuses specifically on healthcare and pharmacy operations, helping clients improve financial, operational, and care-related ROI through increased efficiency and data accuracy. The company’s goal is to lessen the burden on healthcare staff, optimize staffing, and offer clear transparency into operations.
Company Size
51-200
Company Stage
Series B
Total Funding
$76M
Headquarters
San Francisco, California
Founded
2020
Simplify's Take
What believers are saying
- MFP Intelligence captures up to 20% missing Medicare refunds for 95+ health systems post-January 2026.
- Expansion beyond pharmacy into new verticals unlocks adjacent revenue streams across healthcare operations.
- Strategic partnerships under SVP Eubanks deepen EHR and payer ecosystem integration, increasing switching costs.
What critics are saying
- CMS regulatory changes to MFP methodology eliminate refund recovery use case within 12–24 months.
- State-level prior authorization elimination mandates dismantle core 4x capacity value proposition.
- Epic and Oracle embed native workflow automation into EHR suites, compressing Plenful's SaaS margins.
What makes Plenful unique
- Purpose-built pharmacy AI automates 95% of complex workflows versus generic healthcare platforms.
- Proprietary OCR and rules engine handle fragmented data formats: PDFs, HL7, APIs, flat files.
- 4x capacity unlock in prior authorization and intake reduces admin work by 75% for enterprise customers.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Meal Benefits
Wellness Program
401(k) Company Match
Stock Options
Company News
Plenful, an AI workflow automation platform for pharmacy teams, has launched its MFP Intelligence solution to help health systems recover missing Medicare Maximum Fair Price refunds. Early deployments with major health systems including Henry Ford Health and St. Luke's Health System have identified up to 20% of expected refunds as missing. The solution addresses challenges arising from Medicare's MFP programme, which launched on 1 January 2026 under the Inflation Reduction Act's Drug Price Negotiation Program. It reconciles expected versus received refunds at claim level, identifies discrepancies, and streamlines the recovery process. The new capability expands Plenful's Regulatory Compliance and Revenue Optimization suite, which currently supports more than 95 health systems nationwide. The platform integrates claims data across pharmacy systems to provide visibility into reimbursement workflows.
Plenful, an AI workflow automation platform for pharmacy teams, has launched its MFP Intelligence solution to help health systems recover missing Medicare Maximum Fair Price refunds. Early deployments with major health systems including Henry Ford Health and St. Luke's Health System have identified up to 20% of expected refunds as missing. The solution addresses challenges created by Medicare's MFP programme, launched on 1 January 2026 under the Inflation Reduction Act's Drug Price Negotiation Programme. It reconciles expected versus received refunds at the claim level, identifies discrepancies and streamlines the recovery process. The MFP capability expands Plenful's Regulatory Compliance and Revenue Optimisation suite, complementing its existing offerings that support more than 95 health systems nationwide. The platform integrates claims data across disparate pharmacy systems to provide centralised visibility.
Welcoming Dustin Eubanks as SVP of Strategic Partnerships. Plenful Inc. is excited to share that Dustin Eubanks has joined Plenful as its Senior Vice President of Strategic Partnerships. Dustin brings deep experience building and scaling strategic partnerships across healthcare technology companies, including CoverMyMeds, Cohere Health, and Parachute Health. Over the past decade, he has worked at the intersection of EHR integration, payer workflows, and pharmacy operations, helping connect some of the most important systems and organizations that enable patients to access therapy. That perspective is incredibly important as Plenful Inc. continue expanding the Plenful platform and its partner ecosystem. Dustin will focus on building and deepening partnerships across the pharmacy ecosystem to help Plenful orchestrate and automate more of the prescription lifecycle, generating even more impact for its customers. "I have dedicated my career to being an advocate for the people who do the hard work behind the scenes in healthcare - the nurse navigators and pharmacy technicians who are incredible patient advocates and do the heavy lifting to get patients on and adherent to therapy," Dustin shares. "What excites me about Plenful is pairing that mission with an enterprise-grade AI and automation platform built to handle the growing complexity of pharmacy, so teams can better support our most vulnerable patients. I can't imagine a better place to be." At Plenful, its mission is to help pharmacy teams move care forward through intelligent automation. Strategic partnerships will play a critical role in making that possible. I'm thrilled to welcome Dustin to the team and excited about the impact Plenful Inc.'ll create together as Plenful Inc. continue building Plenful alongside its customers and partners. - Joy Liu, Founder & CEO Explore Plenful's entire suite of solutions for pharmacy teams
Welcoming Melissa Yeh, its new Chief People Officer. I'm excited to share that Melissa Yeh has joined Plenful as its Chief People Officer. Melissa brings deep experience building and scaling people organizations at companies like Samsara, Medallia, and Meraki - organizations that have navigated hypergrowth while staying grounded in culture, clarity, and care for their teams. That combination of scale and care matters deeply to Plenful Inc.. At Plenful, one of its core values is "Great People = Greater Outcomes." Plenful Inc. believe the strength and durability of its company - and the trust its customers place in Plenful Inc. - starts with the people Plenful Inc. hire, support, and grow. Melissa has spent her career creating environments where people can do their best work and where strong teams fuel meaningful customer impact. I'm thrilled to welcome Melissa to its executive team and grateful to have her partnership as Plenful Inc. continue building Plenful with intention - for the over 90 leading healthcare organizations that trust Plenful as a core part of their operations, and for the people inside its company who make this work possible. As Plenful Inc. build for pharmacy and healthcare leaders navigating complexity, scale, and constant regulatory change, investing in its own team is essential to delivering the outcomes its customers and partners expect. If you're excited by what Plenful Inc. is building and want to be part of a team that invests deeply in its people, please learn more about its culture and explore its open roles.
Plenful has raised $50 million in a series B round to enhance its AI workflow automation platform for healthcare operations. The funding, co-led by Mitchell Rales and Arena Holdings, brings Plenful's total funding to $76 million. The platform, used by healthcare providers like Samaritan Health Services, aims to expand its presence in pharmacies and health systems. Similar AI SaS companies, such as Abridge and SmarterDx, are also attracting significant investment in health tech.