Full-Time

Recreation & Spa Manager

Wellness, Pre-Opening

Deadline 8/31/26
IHG

IHG

Global hotel company

No salary listed

Dubai - United Arab Emirates

In Person

Bachelor's

Category
Operations & Logistics (1)
Required Skills
Marketing

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Requirements
  • 5–8 years of progressive leadership experience within luxury hotel spas, wellness resorts, or recreation operations
  • Strong knowledge of spa operations, wellness programming, guest service, and commercial management
  • Passionate about wellness, hospitality, and guest satisfaction
  • Strong leadership and people development capabilities
  • Highly organized and operationally disciplined
  • Commercially aware and guest-focused
  • Energetic, engaging, and service-driven
  • Calm under pressure and solution-oriented
  • Committed to creating exceptional wellness experiences from the ground up
Responsibilities
  • Support the execution of the hotel's wellness and lifestyle vision
  • Ensure all spa, recreation, and fitness experiences meet the highest quality standards
  • Maintain consistency across all wellness touchpoints
  • Uphold Kimpton and IHG brand standards at all times
  • Oversee daily spa, recreation, pool, and fitness center operations
  • Ensure seamless guest experiences across all wellness facilities
  • Monitor service quality, cleanliness, safety, and operational efficiency
  • Drive continuous improvement in guest journeys and service delivery
  • Lead, coach, and inspire spa and recreation colleagues
  • Foster a culture of care, accountability, professionalism, and teamwork
  • Support recruitment, onboarding, and ongoing training initiatives
  • Develop future wellness leaders through mentorship and coaching
  • Support recruitment and development of the pre-opening wellness team
  • Assist with facility setup, operational readiness, and service preparation
  • Implement Standard Operating Procedures, treatment protocols, wellness standards, and training programs
  • Participate in trial operations, facility testing, and opening readiness exercises
  • Develop wellness initiatives, fitness activities, and recreational experiences
  • Collaborate on seasonal promotions, events, and guest engagement programs
  • Support VIP guest experiences and personalized wellness journeys
  • Continuously identify opportunities to elevate guest satisfaction
  • Manage departmental budgets, revenue targets, and operational expenses
  • Maximize spa, wellness, and recreation revenue opportunities
  • Monitor retail performance, treatment utilization, and productivity levels
  • Contribute to achieving departmental financial goals
  • Partner with Front Office, Housekeeping, Engineering, Marketing, and Food & Beverage teams
  • Support hotel-wide guest experience initiatives
  • Collaborate with leadership teams on wellness and lifestyle programming
  • Contribute to a culture of innovation and operational excellence
Desired Qualifications
  • Diploma or Degree in Hospitality Management, Spa Management, Wellness, Recreation, Business Management, or related field preferred
  • Pre-opening experience highly desirable
  • Previous Spa Manager, Recreation Manager, or Wellness leadership experience preferred

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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