Process Analyst

This role requires being in office in Atlanta.

About the role:

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Key Responsibilities

• Assist in defining, analyzing, and evaluating business process &/or system requirements to solve business problems

• Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs

• Drive and challenge stakeholders on their assumptions of how their processes can be improved

• Develop formal recommendations/solutions for review by business customers

• Contribute and develop Business Change Team Knowledge Management & Best Practices

What we are looking for

• BA/BS degree preferred  

• This role would suit candidates that have limited experience in Business Analysis but who is keen to work as part of a cross functional team and develop their skills along the way.

• We require a candidate with a high level of insurance knowledge/experience and is able to share & use that knowledge to design process, system & data improvements.

• Experience in process identification, definition, and mapping

• Strong PC and documentation skills, e.g. Excel and PowerPoint

• Strong written and verbal communication skills

#LI-CY1

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - OperationsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG PC Global Services, Inc.