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Full-Time

Lead Guide

Confirmed live in the last 24 hours

Parallel

Parallel

11-50 employees

Cross-platform virtualization and remote access solutions

Junior

Palm Coast, FL, USA

Category
Customer Education & Training
Customer Experience
Customer Success & Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • 2 years’ experience in Retail or similar industry where customer service is critical
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
  • Excellent verbal and written communication skills
  • Ability to deal with difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
Responsibilities
  • Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
  • Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
  • Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

This company stands out due to its leadership in cross-platform technology solutions, specifically enabling seamless access between different operating systems like Windows and Mac. Employees benefit from a committed environment focusing on delivering cutting-edge virtual desktop and application services. This workplace encourages professional growth and innovative thinking while offering vital solutions in remote access and computing versatility.

Company Stage

Seed

Total Funding

$5M

Headquarters

Bellevue, Washington

Founded

2006

Growth & Insights
Headcount

6 month growth

-11%

1 year growth

-11%

2 year growth

-11%