As an IT Service Desk Support, you will provide excellent global technical support, advice, and resolutions of IT issues for end-users. This will be across all levels of the Company via the Service Now portal, remotely and face to face.

Do you have experience in hardware and software installations, configurations and troubleshooting?

If so, we want you to join our team as a ‘Skechers IT Service Desk Support’

As part of the role, you will collaborate and work closely with the USA IT Service Desk Support team supporting your global colleagues.  You will manage work between regions to cover calls and incidents outside of regional office hours.

You will also be required to track and monitor issues reported by end users to ensure timely resolutions are followed. Escalate issues to the appropriate groups when needed and follow through until completion.

To provide global support you will be willing to work shift patterns including weekends (9am-5:30pm).

With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers! We want you to be yourself and feel welcome when you join us.

This role is office based in our St Albans Head Office.

What we’re looking for: 

• Relevant degree or proven years of experience in a similar role.
• Focused and able to work independently and as part of a team environment.
• Proficient in managing tasks and following through in a detailed and organised manner.
• Excellent customer service and problem-solving skills.
• Exceptional communication skills and work ethic with the ability to learn new skills quickly.
• Working knowledge of networking.
• Proficiency in all Windows OS/10, MS 2007/2010/2013, Server 2016/2019, Office 365 and various e-mail clients.
• Experience in hardware and software installations, configurations and troubleshooting that includes handheld devices.
• Experience with Help Desk/end-user support experience.
• Experience in Active Directory user administration, Macintosh and SQL is desirable.
• Experience supporting Aptos Retail POS Systems is desirable.
• Linux experience is desirable.
• English language is essential with other languages an advantage.
• Must be able to work weekends.

Skechers offers: 

• Competitive salary and benefits package 
• Opportunities for career growth and development 
• A fun and dynamic work environment 
• Product discount
• Free onsite parking

Find out more about our benefits and perks once you’ve applied!
 

This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers. 

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.