Business Unit Manager
Aerospace & Defense
Posted on 8/15/2023

501-1,000 employees

On-demand manufacturing marketplace
Company Overview
Xometry's mission is to accelerate innovation by providing real-time, equitable access to global manufacturing capacity and demand. Xometry is the leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world.
Seattle, WA, USA
Experience Level
Desired Skills
Customer Service
Business & Strategy
Customer Success & Support
  • Bachelor's degree in Engineering, Supply Chain Management, or related field
  • 5+ years of experience in engineering/operations/supply chain environments where problem solving, multitasking and customer satisfaction were company priorities
  • Proven ability to coach and mentor team members
  • A self-starter who can work independently and drive actions to completion
  • Strong organizational skills with the ability to work in a dynamic environment
  • Proven ability to multitask, meet deadlines, and support all supplier quality field activities
  • Strong communication skills (both oral and written), along with the ability to manage up and to the side
  • Ability to travel up to 20% of the time to customer/partner sites
  • Support the successful fulfillment of customer contractual requirements related to the delivery and quality of our supplier delivered products and services
  • Lead the day to day activities of a matrixes team of business & technical specialists
  • Coach and offer guidance and assistance to team members to further mature their problem-solving techniques
  • Conduct quality assurance reviews with the team for continuous improvement and adherence to processes and procedures inclusive of DFM reviews, case history logs, and Zendesk queue management
  • Provide input on individual and team performance and career development guidance to the direct manager
  • Provide excellent customer service by forming relationships with customers within the POD and ensuring that they receive updates as required
  • Foster long-standing and meaningful relationships with suppliers and work towards building ever-stronger relationships
  • Know supplier capabilities and coordinate with the Partner Management Team on supplier performance activities inclusive of root cause analysis and corrective actions
  • Effectively communicate and interface with all the key stakeholders of the POD; including suppliers, customers, case management, engineering, quality management, software, and procurement