Full-Time
Scheduler
AD Solutions
51-200 employees
End-to-end document management and print services
Compensation Overview
$20 - $23/hr
Orlando, FL, USA
In Person
Bachelor's
 Administrative & Executive Assistance (1) |
|---|
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- A high school diploma or equivalent is required.
- Two to three years of customer service, administrative support, scheduling, or related experience is required.
- Excellent written and verbal communication skills are required.
- A clear and professional speaking voice is required.
- Strong organizational, multitasking, and problem-solving skills are required.
- Comfort with computers, office technology, and business software is required.
- The ability to type at least 40 words per minute is required.
- The ability to work on-site Monday through Friday in Orlando is required.
- Schedule service appointments by matching customer availability with technician availability and service requirements.
- Monitor daily schedules and communicate updates when priorities or timelines change.
- Coordinate the daily schedule review with the Operations Team to communicate priorities, address exceptions, and ensure everyone is aligned for a successful start to the day.
- Escalate scheduling conflicts or exceptions when needed to keep work moving.
- Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
- Keep customers informed by providing appointment updates, service information, and next steps.
- Troubleshoot basic customer questions and connect customers with the appropriate team when needed.
- Document customer interactions and maintain accurate service records.
- Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.
- Collaborate with service, sales, and support teams to ensure customers receive timely, accurate service.
- Share customer feedback, recurring issues, and scheduling concerns with leadership.
- Participate in team meetings and contribute ideas to improve scheduling and the customer experience.
- Perform other duties as assigned.
- A college degree is preferred.
AD Solutions helps financial institutions manage the full document workflow, from creation through duplication, storage, retrieval, and eventual destruction, using Sharp multi-function devices along with software-driven processes. Its system uses remote diagnostics that connect Sharp copiers to local service centers for fast support, supplies, and parts, backed by partnerships with Sharp, Cisco, Citrix, and Dell. The company differentiates itself by delivering end-to-end document lifecycle management with tailored, back-office improvements rather than generic hardware sales, leveraging deep industry experience and a Florida-focused service footprint since 2007. Its goal is to improve clients’ profit margins by streamlining paper processes and providing customized technology-enabled solutions.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Florida
Founded
2007
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See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 job postings show fourteen open roles, signaling active growth and demand.
- July 2026 FLGISA conference exposure strengthens public-sector pipeline across Florida.
- The Miami acquisition expands South Florida cross-sell opportunities into existing installed accounts.
What critics are saying
- Indeed reviews cite poor pay, weak management, and high turnover in Orlando.
- QualPath integration can distract service teams while Florida expansion strains execution through 2026.
- Heavy dependence on Sharp dealer relationships leaves AD Solutions exposed to channel shifts.
What makes AD Solutions unique
- AD Solutions won Sharp Platinum Service Dealer honors for six straight years in 2024.
- The company bundles copiers, printers, Dynabook laptops, VoIP, and NEC video walls.
- Its Florida rollup strategy reached Miami with QualPath, its third acquisition in 2024.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Professional Development Budget
Company News
Mike Hamdan selected as Top Insurance and Wealth Builder of the Year by IAOTP. The International Association of Top Professionals (IAOTP) will honor Mike Hamdan at their Annual Awards Gala in NYC at the Plaza Hotel NEW YORK, NY, UNITED STATES, August 19, 2026 / EINPresswire.com / - Mike Hamdan, Founder & Financial Professional at ASA Legacy Advisors, was recently selected as Top Insurance and Wealth Builder of the Year for 2026 by the International Association of Top Professionals (IAOTP) for his outstanding leadership, dedication, and commitment to the industry. The International Association of Top Professionals (IAOTP), a leading global professional organization known for its prestigious annual awards gala and exclusive vetting process, honors only the most accomplished and influential professionals each year. Being selected as an award recipient within the IAOTP is a prestigious achievement; only a select group of distinguished professionals earn this elite membership each year. Honorees are chosen for their professional excellence, academic accomplishments, leadership capabilities, longevity in their field, meaningful affiliations, and contributions to their communities. All recipients are invited to attend IAOTP's annual awards gala at the end of the year, a celebration dedicated to honoring the achievements of these top professionals. With close to two decades in the industry, Mr. Hamdan has certainly proven himself in his industry. As a dynamic, results driven leader, Mr. Hamdan is the Founder & Financial Professional at ASA Legacy Advisors, where he specializes in life insurance, IULs, retirement planning, buy-sell agreements, and key person protection. He ultimately helps families and business owners build tax-advantaged wealth and create lasting financial legacies. In his prior role of Sales Director / Senior Account Executive at A.D. Solutions, Mr. Hamdan was the top-producing salesperson since 2014. He managed over 25 sales professionals across 6 locations throughout Florida. He has helped businesses improve document management, workflow, and technology solutions since the beginning of his career. Areas of expertise include, but are not limited to leadership, recruiting, sustainability, development, team management, team building, sales leadership, training, business development, and strategic account management. Before embarking on his professional career path, Mr. Hamdan was licensed as a Florida Life & Health Insurance Professional. He continues ongoing professional development in financial services, leadership, sales, and business strategy. Throughout his illustrious career, Mr. Hamdan has received many awards and accolades and has been recognized worldwide for his accomplishments. Past awards include Account Executive of the Year, Manager of The Year Award, Multiple Top Sales Performance Awards. He was ranked #1 in Cash Flow and #2 in Personal Net Points among approximately 1,500 associates (March 2026) and is a consistent top producer in sales and business development. This year he will be considered for a feature in TIP (Top Industry Professionals) Magazine and will be honored at IAOTP's annual awards gala at the iconic Plaza Hotel in New York next December for his selection of Top Insurance and Wealth Builder of the Year for 2026. In addition to his successful career, Mr. Hamdan is Acting President and Board Member at Central Florida Vocal Arts, where he focuses on community leadership and nonprofit advocacy. In addition, he mentors sales professionals and entrepreneurs. The President of the International Association of Top Professionals (IAOTP), Stephanie Cirami, stated: "Choosing Mr. Hamdan for this honor was an easy decision for our panel to make. He is inspirational, influential, and a true visionary and thought leader. We cannot wait to meet him and celebrate his accomplishments at this year's gala." Looking back, Mr. Hamdan attributes his success to perseverance and mentors he had along the way. When not working, he enjoys traveling and spending time with his wife, Autumn, and his three children, Ariella, Sophia, and Axel. In the future, he looks to expanding his business. About IAOTP The International Association of Top Professionals (IAOTP) is an international boutique networking organization that selects the world's most distinguished and accomplished professionals across a wide range of industries. These elite professionals are provided opportunities to collaborate, share insights, serve as keynote speakers, and inspire others within their fields. Membership is not open to the general public. Candidates must be personally invited by the President or nominated by an esteemed honorary member following a brief interview. IAOTP's experts have recognized and credentialed thousands of top-tier professionals worldwide, helping them strengthen their personal brands and expand their influence. The organization prides itself on being a one-of-a-kind boutique network that handpicks only the most exceptional individuals and brings them together on a premier platform designed to foster meaningful connections and professional growth. IAOTP remains one of the most elite and highly respected professional recognition organizations in the world. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. World Education News Network do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
AD Solutions expands Florida office tech footprint with QualPath acquisition.
Kevin DeYoung, CEO of QualPath, is equally positive, stating, "I am thrilled that QualPath has been acquired by AD Solutions.
AD Solutions has acquired QualPath, an office equipment dealership in Miami, FL, marking its third acquisition in Florida. This move aims to expand AD Solutions' reach in South Florida, offering advanced office technology and integrated business systems. QualPath customers will now have access to a broader range of products, including Sharp copiers, Dynabook laptops, and NEC video walls. Both CEOs expressed enthusiasm, highlighting the benefits for businesses in the region.