Facebook pixel

Technical Product Support Specialist
Confirmed live in the last 24 hours
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 2 years of practical work experience and/or a Bachelor's degree with a 3.0 cumulative GPA or higher
  • A strong sense of personal ownership and responsibility
  • Ability to work independently, cross-functionally, and on multiple initiatives simultaneously with a proven record of driving results. This skill will be very important for an individual to help drive the culture of our North Carolina-based Customer Ops team
  • Ability to translate complex technical ideas into simple, easy-to-understand content
  • Strong written and verbal communication skills (both internally and externally) including over the phone with our strategic customers
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
  • Detail-oriented, organized, and a good team player
  • Bias towards finding solutions versus shutting down ideas
Responsibilities
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows, and proactively identifying consumer needs
  • Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
  • Develop and iterate on Team Strategy to better serve our customers and meet our Business goals
  • Collaborate with Engineering, Product Management, Customer Success, and Sales on issues impacting strategic customers
  • Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time
Desired Qualifications
  • Basic data analytics or statistical skills
  • Experience with log management software such as Splunk or Loggly
  • Experience with any coding language
  • Teaching or mentoring experience
  • Basic Project Management experience
Lucid

201-500 employees

Visual collaboration suite
Company Overview
Lucid wants to help teams see and build the future.
Benefits
  • Competitive compensation packages
  • Comprehensive portfolio of health benefits
  • Equity
  • Eight-week paid sabbatical after 5 years
  • Paid parental/family leave
  • Annual Hackathon and frequent game nights
  • Personal and career development through Lucid Learning
  • Community engagement and giving through Lucid Heart
Company Core Values
  • Teamwork over ego
  • Innovation in everything we do
  • Individual empowerment, initiative, and ownership
  • Passion and excellence in every area