Full-Time
Assistant Branch Experience Manager
Greystone
Avadian Credit Union
51-200 employees
Member-focused financial cooperative offering banking services
No salary listed
Birmingham, AL, USA
In Person
Weekend work is required, with relief service at other branches when needed.
 Operations & Logistics (1) |
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- Significant financial services and sales experience.
- Ability to maintain member satisfaction and meet member needs.
- Ability to work under a sales goal or sales quota system and meet branch sales objectives.
- Excellent written and verbal communication skills, a positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Ability to work on weekends and serve in a relief capacity at other branches when needed.
- One to three years of retail banking experience.
- Experience with sales quotas or sales management.
- High school education or GED.
- Manage branch staff in the absence of the manager.
- Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model.
- Ensure staff maintains thorough knowledge of Avadian’s products, services, features, benefits, processes, guidelines, and procedures.
- Communicate with staff regarding 90-day action plans, goals, objectives, secret shops, corporate initiatives, and training opportunities.
- Assess staff members to evaluate training comprehension, Sales Flow Model confidence, and operational efficiencies.
- Ensure staff has thorough knowledge of Avadian’s client relationship management system, including referrals, sales and contact events, phone logs, extended information, and reports.
- Work with the manager to develop, communicate, and implement branch sales goals and directives while maintaining a positive branch experience.
- Serve as a liaison between members and the Credit Union.
- Provide account information to members and promote and cross-sell Credit Union products and services.
- Open accounts, resolve issues, and professionally assist members within the Credit Union.
- Cross-sell Credit Union products and services and follow directives regarding branch reports and lead lists.
- Learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
- Represent and promote Avadian in the communities served.
- Perform other duties as assigned.
Avadian Credit Union provides financial services to its members as a member-owned cooperative. It offers everyday banking products such as savings and checking accounts, loans, mortgages, credit services, and digital banking tools to help people manage their money. Its approach centers on delivering personalized, compassionate service and creating a family-like atmosphere, with staff that treats members as people rather than numbers and with products designed to be affordable and aligned with current technology and trends. The credit union differentiates itself through a strong emphasis on member care, community involvement, and a commitment to being a trusted resource that helps members reach their financial goals. Its goal is to value members daily, improve their lives, and support communities by sponsoring and volunteering at local events and causes.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Union, Missouri
Founded
1934
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Simplify's Take
What believers are saying
- March 2026 treasury tools expand wallet share with small-business members immediately.
- July 2026 fraud-prevention content strengthens trust and supports retention during scam-heavy periods.
- New Colonnade and Pelham branches reinforce local presence while keeping acquisition costs lower than national banks.
What critics are saying
- Banks and fintechs already offer deeper treasury suites, pressuring Avadian's business deposits by 2027.
- Fraud targeting payment rails can trigger losses, customer churn, and expensive security upgrades quickly.
- If Alabama commercial growth stalls, Avadian's business-services push becomes a costly margin drag.
What makes Avadian Credit Union unique
- Avadian pairs Alabama branch density with video-capable ATMPlus+ service across 18 branches.
- It now offers treasury management, ACH Origination, Positive Pay, and wire transfers for small businesses.
- Zelle for Business and in-app onboarding make Avadian unusually digital for a credit union.
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Company News
Avadian introduces treasury management tools for small businesses. The treasury management tools help businesses optimize their cash flow, enhance security and save time March 31, 2026 Avadian Credit Union recently introduced new treasury management tools for small businesses. "We believe we now offer the most complete treasury management suite available from a credit union in the state," said Alex Bumpers, Avadian's vice president of commercial and business services. "These services show that credit unions like Avadian can deliver sophisticated financial tools while still providing the personal service small business members value." Launched in coordination with Avadian's new Commercial Analysis Checking account, these treasury management tools help businesses optimize their cash flow with ACH Origination, enhance security with Positive Pay, and save time with Wire Transfers and Enhanced Remote Deposit. These resources are all initiated within Avadian's online and mobile banking platform, eliminating the need to visit a branch, saving business members valuable time. Bumpers joined Avadian in November 2025 to lead Avadian's team of business relationship officers. - Sponsor - "I'm excited to join a growth-oriented organization that is deeply committed to supporting small businesses and the communities it serves," Bumpers said. "Avadian is here to be the credit union partner businesses can count on, today and for the long haul." Last December, Avadian became one of the first credit unions in Alabama to offer Zelle(R) for Business. This service allows Avadian business members to send, receive and request money from customers and vendors, quickly, easily and securely. Bumpers said, "These products and services give our small business members the tools they need to manage their finances more efficiently so they can spend more time focused on running their businesses. Our goal is simple: Be a true financial partner to the businesses that power our communities." Avadian Credit Union is a full-service, federally insured financial institution with branches across the state of Alabama. With assets in excess of $1.4 billion, Avadian serves more than 85,000 members with friendly and professional service. Avadian Credit Union is a not-for-profit, financial cooperative that is solely owned by its members. For more information on Avadian Credit Union, visit www.avadiancu.com or call 1.888.AVADIAN (1.888.282.3426). Avadian Credit Union is also on Facebook, X and LinkedIn. Avadian Credit Union Birmingham
Avadian Foundation awards $50,000 in grants to Alabama organizations. Mar. 25, 2026 5:34 p.m. Avadian Credit Union at the Colonnade has opened a new location along U.S. 280. The new building is seen here in a picture taken in August. The Avadian Foundation, the philanthropic arm of Avadian Credit Union, recently awarded $50,000 in grants to five organizations across Alabama. Each organization - Junior Achievement of Alabama, Teach For America Alabama, Literacy Council Central Alabama, Woolley Institute for Spoken-Language Education and Woodlawn United - received $10,000. The latest round of funding brings the foundation's total grant giving to nearly $140,000. The supported organizations align with the foundation's focus areas of affordable housing, financial education, small business development and education. Avadian Credit Union is headquartered at 1 Riverchase Parkway S. and operates 280 corridor-area branch locations at 3401 Colonnade Parkway, 420 Old U.S. 280 in Greystone and 15660 U.S. 280 in Chelsea. The credit union serves more than 85,000 members and has assets exceeding $1.4 billion.
Discover how Avadian Credit Union selected Zelle(R) as their platform of choice and partnered with Velera to integrate the solution into their online banking and mobile app to connect to the Zelle Network(R).
Avadian Credit Union recently introduced its Fraud Prevention Hub.
Avadian Credit Union opens new branch location in the Colonnade.