Fincrime Business Banking Team Manager
Posted on 3/14/2023
Remote • United Kingdom
Experience Level
  • You have exceptional knowledge of Fincrime, Fincrime Business Banking and/ or Business Banking
  • Demonstrated leadership experience as a Team Manager in Fincrime Business Banking
  • You have strong coaching abilities
  • Leading and coaching approx.11-13 Financial Crime Business Banking Investigators
  • Target focused, driving and fostering an empathetic, high-performance culture in the team and community
  • Supporting your team with their schedules, holidays and working hours
  • Providing coaching on tasks as the 1st point of escalation
  • Analysing and understanding management information (MI) looking at trends and reporting relevant insights
  • Monitoring and ensuring your team are achieving availability targets
  • Creating action plans on the back of Employee surveys to address gaps/concerns in the team and community
  • Positively communicating and embedding change that impacts Business Banking
  • Contributing to a strong control environment by minimising breaches and risk events
  • Reviewing complaints attributed to the team and identifying opportunities for improvement
  • Conducting job interviews for Financial Crime Investigators and contributing to hiring decisions
  • Chairing employee relations cases and making decisions consistent with Monzo's processes

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
  • Competitive salary
  • Flexible working hours
  • Work from home
  • Stock options
  • 32 days of paid vacation and public holidays per year
  • Health insurance
  • EAP
  • Learning budget
  • Home office stipend
  • Paid parental leave