Full-Time

Senior Customer Success Manager

Posted on 10/24/2024

Instabase

Instabase

201-500 employees

Enterprise software for data automation solutions

Enterprise Software
Financial Services
Healthcare

Compensation Overview

$160k - $205kAnnually

+ Equity

Senior

New York, NY, USA

This is a hybrid position requiring in-office presence.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Proven track record of success in customer success and technical account management with expertise in working with enterprise customers to find win/win solutions
  • Impeccable relationship builder and excellent project management skills when coordinating multiple internal and external initiatives
  • Ability to explain technical concepts clearly and concisely to a variety of audiences with excellent presentation skills
  • Highly detail-oriented, results-driven and fearlessly experimental
  • Intellectually curious and with a mind for technology that can adapt on the fly without getting flustered
  • Enjoy using creative side to solve problems and bring full self to work, quirks and all.
Responsibilities
  • Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase.
  • Collaborate with our internal engineering and product teams to help inform the product roadmap.
  • Conduct regular status calls and manage escalations.
  • Deliver executive briefings with our strategic enterprise customers.

Instabase provides a platform that helps large enterprises manage and analyze complex data, particularly unstructured data like invoices and contracts. The platform includes configurable toolkits and building blocks that allow users to automate data processing tasks. Clients can deploy the platform on-premises or in private cloud environments, making it adaptable to their needs. Instabase stands out from competitors by offering a high level of configurability and cognitive understanding, which enables users to create tailored solutions quickly. The goal of Instabase is to enhance productivity and lower operational costs for businesses in industries such as finance, healthcare, and insurance.

Company Stage

Series C

Total Funding

$172.2M

Headquarters

Bengaluru, India

Founded

2015

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

-4%
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Simplify's Take

What believers are saying

  • Growing demand for AI-driven document processing in finance boosts Instabase's market potential.
  • Instabase's expansion in India is driven by digital leader Deepak Sharma.
  • Recognition at VentureBeat's Transform 2024 highlights Instabase's industry potential.

What critics are saying

  • Emerging AI startups may increase competition in document processing solutions.
  • Rapid AI advancements require significant R&D investment to maintain competitiveness.
  • Data privacy concerns could lead to regulatory scrutiny in financial and healthcare sectors.

What makes Instabase unique

  • Instabase offers a unique app store for pre-packaged business apps across industries.
  • The platform supports rapid configuration of end-to-end solutions for enterprise needs.
  • Instabase's cognitive understanding and NLP capabilities enhance document processing automation.

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Benefits

Healthcare and Wellness - We marry the benefits of moving fast at a scaling startup with the stability of larger corporations. Instabase pays 100% of top tier employee medical, dental, vision plans and takes care of dependents. Instabase also offers an FSA company match.

Financial Planning - Instabase believes in investing in you and your future by providing a company 401(k) match and financial planning resources.

Family Planning - Every Instabaser is eligible for paid time off to care for their newborn or adopted child. We’ve also teamed up with Carrot Fertility to help support every Instabaser on their family forming journey.

Paid Time Off - At Instabase, we believe in providing employees the ability to rest, reflect, and recharge through unlimited paid time off and holidays.

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