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Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Instabase

Instabase

201-500 employees

AI-powered data analysis and automation platform

Consulting
Government & Public Sector
Enterprise Software
AI & Machine Learning
Financial Services
Defense

Compensation Overview

$160k - $205kAnnually

+ Equity

Senior

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Proven track record of success in customer success and technical account management with expertise in working with enterprise customers to find win/win solutions
  • Impeccable relationship builder
  • Excellent project management skills when coordinating multiple internal and external initiatives
  • Ability to explain technical concepts clearly and concisely to a variety of audiences
  • Excellent presentation skills
  • Highly detail-oriented
  • Results-driven
  • Fearlessly experimental
  • Intellectually curious
  • Ability to adapt on the fly without getting flustered
  • Enjoy using creative side to solve problems
Responsibilities
  • Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase
  • Collaborate with our internal engineering and product teams to help inform the product roadmap
  • Conduct regular status calls and manage escalations
  • Deliver executive briefings with our strategic enterprise customers

Instabase provides a leading AI Hub platform that enhances data analysis, content summarization, and workflow automation using generative AI technologies. It integrates cutting-edge AI with industry know-how, providing transformative solutions for diverse sectors. This creates an environment where professional growth is supported by continuous technological advancement and innovation, fostering an atmosphere of learning and development, which makes it a distinguished place to work.

Company Stage

Series C

Total Funding

$177M

Headquarters

Bengaluru, India

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-9%

2 year growth

-23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Instabase's AI solutions are already being utilized by four of the top five banks, indicating strong market penetration and trust.
  • The company's expansion into India under the leadership of Deepak Sharma suggests significant growth potential in emerging markets.
  • Instabase's groundbreaking Conversational AI for cross-document reasoning and its own version of LLM based on LLaMa2 model highlight its commitment to continuous innovation.

What critics are saying

  • The competitive landscape in AI and unstructured data processing is intense, requiring Instabase to continuously innovate to maintain its edge.
  • Rapid expansion, such as the move into India, could strain resources and operational capabilities if not managed effectively.

What makes Instabase unique

  • Instabase's AI Hub uniquely focuses on unlocking unstructured data across various formats, setting it apart from competitors who may not offer such comprehensive data processing capabilities.
  • The company's partnerships with industry leaders like Resistant AI and Burnie Group enhance its AI capabilities, providing a competitive edge in document fraud detection and workflow automation.
  • Instabase's recognition by prestigious organizations like Goldman Sachs and Forbes underscores its innovative approach and market leadership.

Benefits

Healthcare and Wellness - We marry the benefits of moving fast at a scaling startup with the stability of larger corporations. Instabase pays 100% of top tier employee medical, dental, vision plans and takes care of dependents. Instabase also offers an FSA company match.

Financial Planning - Instabase believes in investing in you and your future by providing a company 401(k) match and financial planning resources.

Family Planning - Every Instabaser is eligible for paid time off to care for their newborn or adopted child. We’ve also teamed up with Carrot Fertility to help support every Instabaser on their family forming journey.

Paid Time Off - At Instabase, we believe in providing employees the ability to rest, reflect, and recharge through unlimited paid time off and holidays.