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Full-Time

Customer Success Manager

Public Safety

Posted on 6/25/2024

Skydio

Skydio

501-1,000 employees

Manufactures AI-powered autonomous drones

Food & Agriculture
Robotics & Automation
Industrial & Manufacturing
Energy
AI & Machine Learning
Aerospace

Compensation Overview

$125k - $158kAnnually

Mid, Senior

San Mateo, CA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
  • Ability to travel 40+% of the time.
  • Ability to obtain Part 107 certificate.
Responsibilities
  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
  • Develops Healthy Customer Relationship through proactive support and cadence based follow ups
  • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
  • Create customer Loyalty through proactive support and account management
  • Advocate for Enterprise customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
  • Ensure expansions and renewals through proactive support.

Skydio stands out as a favorable workplace due to its pioneering role in the U.S. drone market, primarily focusing on autonomous flight technology. The company's commitment to advancing AI-driven drone solutions fosters a dynamic and technologically driven work environment. This not only attracts top talent in the field of AI and robotics but also offers employees the opportunity to engage in groundbreaking projects that have consumer, enterprise, and government applications.

Company Stage

Series E

Total Funding

$939M

Headquarters

San Mateo, California

Founded

2014

Growth & Insights
Headcount

6 month growth

6%

1 year growth

17%

2 year growth

44%

Benefits

Child Care & Parental Leave - Family Medical Leave, Flexible Work Schedule, Generous Parental Leave

Health & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Onsite Gym, Vision Benefits, Wellness Programs, Mental Health Benefits

Home Office Stipend for Remote Employees

401(K)

Generous PTO, Paid Holidays, Paid Sick Days