Full-Time

Technical Account Manager

Posted on 9/4/2024

UiPath

UiPath

1,001-5,000 employees

Robotic process automation software solutions

Enterprise Software
AI & Machine Learning

Senior, Expert

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Agile
Requirements
  • A degree in Computer Science or relevant degree
  • A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
  • Fluency in written and spoken English and Finnish is mandatory/ Any other Scandinavian languages will be considered a plus
  • Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
  • Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
  • Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Willingness to travel for client interactions up to 25% of the time
Responsibilities
  • Take ownership of your customers' technical success with the UiPath Platform
  • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
  • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
  • Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
  • Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
  • Conduct design and code reviews for select automations to reinforce and verify those best practices
  • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
  • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
  • Provide technical advisory to customers through webinars, demos, and speaking engagements
  • Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which saves time and reduces costs. Unlike many competitors, UiPath not only sells software licenses and subscription services but also offers a marketplace for third-party integrations, allowing users to enhance their automation capabilities. The main goal of UiPath is to empower organizations to increase productivity and streamline operations through effective automation.

Company Stage

IPO

Total Funding

$1.9B

Headquarters

New York City, New York

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.
  • The launch of AI Trust Layer enhances governance of GenAI features across the platform.
  • Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

What critics are saying

  • Rapid AI agent evolution may outpace UiPath's current RPA offerings.
  • High implementation costs and rigidity of traditional RPA tools could deter clients.
  • Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

What makes UiPath unique

  • UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.
  • The company provides robust governance and multiple robots on a single virtual machine.
  • UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

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Benefits

Flexible Work Hours

Remote Work Options

INACTIVE