Full-Time

Agency Support Specialist

First Connect

Posted on 5/24/2024

Hippo Insurance

Hippo Insurance

501-1,000 employees

Modern homeowners insurance using smart technology

Fintech
Hardware

Compensation Overview

$53.9k - $70.1kAnnually

+ Equity + Training Opportunities + Flexible Time Off + Parental Leave + Other Perks

Mid

Remote in USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Minimum of 3 years of experience in customer service within the Property & Casualty insurance industry
  • Bachelor’s degree or equivalent work experience
  • Experience providing service and support within an agency environment is preferred
  • Background in working with fast-growing start-up companies is a plus
  • Strong problem-solving skills and effective communication abilities
  • Familiarity with appetite and sales/servicing knowledge of many P&C personal lines and Commercial insurance carriers
  • Excellent written and oral communication skills, as well as strong organizational abilities
  • Possession of relevant licenses and/or certifications such as TDI P&C license, CPCU, and/or CIC designation is desirable
  • Self-motivated and directed, with the ability to work autonomously and succeed without heavy direction, while also being able to collaborate effectively
  • Demonstrated intellectual curiosity and a desire to help others solve problems
  • Flexible and adaptable, with a willingness to do what is needed to achieve great results
Responsibilities
  • Provide prompt and efficient support to insurance agents via phone, email, and chat on a daily basis
  • Processing appointment requests for agency partners across multiple insurance carriers
  • Acting as a liaison with multiple carrier partners to assist with agency appointment needs
  • Assist agents with questions regarding policies, procedures, and platform functionality
  • Resolve agent issues and complaints in a professional and timely manner
  • Collaborate with internal teams to address and resolve any technical or operational issues agents may encounter
  • Maintain detailed records of agent interactions and support activities in the CRM system
  • Identify opportunities to improve agent satisfaction and contribute to the development of support materials and resources
  • Guide agents through the onboarding process and provide necessary training on using the platform
  • Stay updated on industry trends, company products, and services to provide accurate information to agents

Hippo Insurance Services

Company Stage

IPO

Total Funding

$2B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-3%

2 year growth

-5%