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Consumer Experience Specialist
Posted on 2/3/2022
Montreal, QC, Canada
Experience Level
Desired Skills
Data Analysis
Market Research
  • Collaboration and partner management
  • Speed, flexibility and agility - Ability to handle multiple projects simultaneously and meet deadlines
  • Data management and analytics - Ability to create visualizations of data trends to present to cross functional teams and management
  • Intermediate to advanced proficiency of Excel and PowerPoint
  • Excellent communication skills, both verbal and written - Creativity that will help you capture the attention of your audience
  • Able to work with substantial amounts of data and easily identify significant trends
  • Strong oral and written communication skills. (French and English)
  • University level completed
  • Experience in a previous customer experience support role
  • Experience in product market research an asset
  • Previous experience working with Zendesk, DOMO and/or Clarabridge software an asset
  • Use BI tools to analyze and extract meaningful trends from large amounts of data to identify areas of opportunity and present/share with internal departments
  • Enroll internal partners to drive necessary corrective action in order to improve the consumer experience
  • Weekly Product Summaries from contact center data
  • Collaborate with cross functional teams and vendors as needed to support business initiatives related to new product launches
  • Assist with developing training content, agent product testing, review collateral for new products in an effort to ensure contact center readiness with a focus on a 5 Star consumer experience
  • Develop positive working relationships with various levels of management in different departments
  • Participate fully as a member of the team and contribute to a positive and inclusive work environment

201-500 employees

Vacuum & kitchen appliances
Company mission
At SharkNinja, their purpose is to positively impact people's lives every day in every home around the world. They work very hard to provide their consumers with high quality, exciting 5-star products that make life easier.
Company Values
  • Rarely satisfied
  • Progress over perfection
  • Details make the difference
  • Winning is a team sport
  • Communicating for impact