Field Operations Manager
Posted on 7/19/2023

1,001-5,000 employees

Mobility solutions
Company Overview
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
Richland, WA, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • A self-starter who is comfortable taking on a high level of responsibility
  • Previous project management, operations, or customer service experience are a plus
  • Outgoing and sociable; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Tri-Cities, WA area and can easily be on site 3 days a week
  • Experienced in managing (including scheduling) a team
  • Excited to taking initiative and own new projects
  • Comfortable with ambiguity with the ability to evolve / adapt as conditions change
  • Experienced in managing projects with multiple stakeholders
  • Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
  • Oversee operations in person during the start of service (Early AM) to ensure we are meeting service standards
  • Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Desired Qualifications
  • Bachelor's degree is a plus